Vonage, a global leader in cloud communications, offers a variety of telephony solutions tailored to meet the needs of businesses of all sizes. This review will provide an in-depth look at Vonage’s business telephony products, their pricing structure, and what UK businesses can expect when opting for these services.
Overview of Vonage business telephony products
Vonage offers a suite of business communication tools designed to enhance productivity, improve customer engagement, and provide flexibility in how businesses manage their communications. Key offerings include:
- Vonage Business Communications (VBC): A comprehensive cloud-based phone system that integrates voice, video, messaging, and conferencing. It is ideal for businesses seeking a unified communication platform.
- Vonage Contact Centre (VCC): A sophisticated contact centre solution designed to enhance customer service through advanced features such as intelligent routing, analytics, and CRM integration.
- Vonage API Platform: This allows businesses to embed communication features directly into their applications, including voice, SMS, video, and more. It’s particularly useful for companies developing bespoke customer engagement solutions.
Vonage pricing list
Below is an estimated pricing table for Vonage’s business telephony products. Please note that these prices are indicative and may vary based on the specific needs and configurations of your business.
| Product | Plan/Feature | Estimated Price | Key Features |
|---|---|---|---|
| Vonage Business Communications | Essentials Plan | £12 per user/month | Unlimited calls, SMS, team messaging, mobile & desktop apps |
| Premier Plan | £20 per user/month | Video conferencing, multi-level auto attendant, call recording | |
| Advanced Plan | £30 per user/month | On-demand call recording, visual voicemail, CRM integrations | |
| Vonage Contact Centre | Basic Setup | From £75 per agent/month | Intelligent routing, CRM integration, analytics |
| Advanced Setup | Custom pricing | Enhanced features, large-scale operations, tailored integrations | |
| Vonage API Platform | Voice API | From £0.01 per minute | Embedded voice communications in applications |
| SMS API | From £0.0075 per message | Embedded SMS messaging capabilities | |
| Video API | Custom pricing | Embedded video communications in applications |
Notes:
- VBC (Vonage Business Communications) Plans: Prices are per user, per month. The final cost may vary depending on additional features or integrations added to the plan.
- VCC (Vonage Contact Centre): Pricing is often customised based on the number of agents, call volume, and specific business needs.
- API Platform: Usage-based pricing that scales according to your communication needs. Custom solutions may incur additional costs.
Vonage business pricing structure
Vonage’s pricing structure is designed to be flexible, catering to the varying needs of different businesses. Prices are typically based on the number of users and the features required, with the option to add extra functionalities as needed.
Vonage Business Communications (VBC) pricing
- Essentials Plan: Starting at approximately £12 per user per month, this plan offers essential features such as unlimited calls, SMS, team messaging, and access to the Vonage mobile and desktop apps.
- Premier Plan: Priced at around £20 per user per month, the Premier Plan includes all Essentials features plus video conferencing, multi-level auto attendant, and call recording.
- Advanced Plan: The most feature-rich option, starting at £30 per user per month, it includes everything in the Premier Plan along with on-demand call recording, visual voicemail, and advanced integrations with CRM systems like Salesforce.
Vonage Contact Centre (VCC) pricing
- Pricing for VCC is more complex and typically customised based on the specific needs of the business, such as the number of agents, required integrations, and volume of calls. However, businesses can expect to start from around £75 per agent per month for a basic setup.
Vonage API Platform pricing
- Pricing for the API platform is usage-based. For example, voice calls via the API might start at approximately £0.01 per minute, while SMS messages could cost around £0.0075 per message. Businesses can scale their usage according to demand, making it a highly flexible option for companies with fluctuating communication needs.
Key considerations for UK businesses
When evaluating Vonage’s offerings, UK businesses should consider several factors:
- Scalability: Vonage’s cloud-based solutions are designed to scale with your business. Whether you’re a small business with a handful of employees or a large enterprise, Vonage provides the flexibility to add or remove users and features as your needs change.
- Integration capabilities: Vonage integrates seamlessly with many popular business applications such as Salesforce, Microsoft Teams, and G Suite. This integration is crucial for businesses looking to streamline operations and improve efficiency.
- Support and reliability: Vonage offers 24/7 customer support and a reliable service with a 99.999% uptime guarantee, ensuring that your business communications are always up and running.
- Compliance and security: For UK businesses, data protection and compliance with regulations like GDPR are critical. Vonage is committed to maintaining high security standards and compliance with all relevant regulations, providing peace of mind for businesses handling sensitive customer data.
Conclusion – Vonage pricing review
Vonage offers a robust and versatile range of business telephony products that cater to the diverse needs of UK businesses.
With flexible pricing plans, extensive integration capabilities, and a strong focus on reliability and security, Vonage is a strong contender in the business communications market.
Whether you’re a small business seeking a straightforward communication solution or a large enterprise needing a fully integrated contact centre, Vonage has options that can be tailored to your specific requirements.
When considering Vonage, businesses should carefully evaluate their communication needs and choose a plan that offers the best balance of features and cost.
For more, visit the Vonage website and see our guide to the best business phone systems.
FAQ – Vonage pricing
The starting price for Vonage Business Communications is £12 per user per month for the Essentials Plan. This plan includes unlimited calls, SMS, team messaging, and access to the Vonage mobile and desktop apps.
The Vonage Premier Plan is priced at £20 per user per month. This plan includes video conferencing, multi-level auto attendant, and call recording features.
The Vonage Advanced Plan costs £30 per user per month. It includes advanced features such as on-demand call recording, visual voicemail, and integrations with CRM systems like Salesforce.
Vonage Contact Centre pricing starts at approximately £75 per agent per month. This is for a basic setup and can increase depending on the specific features and customisations required by the business.
For the Vonage API Platform, the cost for voice calls starts at £0.01 per minute, while the cost for SMS messaging starts at £0.0075 per message. Pricing for video and other API services can be customised based on usage.
Yes, Vonage pricing can be customised for larger businesses, especially for the Contact Centre and API Platform solutions. For example, the cost of Vonage Contact Centre might be tailored to your needs, starting from £75 per agent per month and increasing based on additional features.
Vonage Business Communications plans do not have a specific minimum user requirement, but pricing is typically based on a per-user-per-month basis, starting at £12 for the Essentials Plan. Businesses can scale the number of users as needed.
Vonage pricing is competitive within the market, with the Essentials Plan starting at £12 per user per month. For businesses seeking advanced features, the Premier Plan is £20 per user per month, and the Advanced Plan is £30 per user per month. Custom solutions like the Vonage Contact Centre start at £75 per agent per month.