Nextiva has emerged as a significant player in business telephony, providing cloud-based communication solutions tailored to meet the needs of businesses of all sizes. Understanding Nextiva’s pricing and product offerings is crucial for UK businesses considering a switch to or investment in advanced telephony systems. This guide breaks down Nextiva’s pricing structures, product offerings, and value proposition to help businesses make informed decisions.
Overview of Nextiva business telephony products
Nextiva offers a comprehensive suite of cloud-based communication products designed to streamline business communications. Their offerings include:
- Voice over Internet Protocol (VoIP) Services: Nextiva’s core service, providing high-quality voice communication over the internet, suitable for small to large enterprises.
- Business Phone Systems: Nextiva provides scalable phone systems that integrate with various business tools and offer features such as call forwarding, voicemail-to-email, and conference calling.
- Unified Communications: A solution that integrates voice, video, chat, and collaboration tools into one platform, enhancing team communication and productivity.
- Customer Relationship Management (CRM): Nextiva’s integrated CRM system allows businesses to manage customer interactions and data seamlessly alongside their communication tools.
- Call Centre Solutions: Tailored for businesses with dedicated customer service teams, these solutions include advanced call routing, analytics, and customer interaction tracking.
Nextiva pricing list
| Plan | Cost per User (Monthly, Billed Annually) | Key Features | Ideal for |
|---|---|---|---|
| Essential | £20 | Unlimited UK calling, basic call management, voicemail-to-email, free number porting | Small businesses with basic telephony needs |
| Professional | £25 | Unlimited video conferencing, team messaging, advanced call management, CRM integration | Growing businesses needing robust communication tools |
| Enterprise | £30 | Advanced call analytics, voice and call recording, customisable user permissions, additional integrations | Larger enterprises with complex communication needs |
| Ultimate | £40 | Advanced customer engagement tools, extensive CRM capabilities, additional data storage | Enterprises seeking comprehensive solutions |
Pricing structure overview
Nextiva’s pricing is tiered, offering flexibility depending on the size of your business and the specific features you require. The pricing model is based on a per-user, per-month basis, with costs decreasing as you add more users or commit to longer contract terms.
Essential Plan
- Cost: Starts at £20 per user per month (billed annually).
- Key features: Unlimited calling within the UK, free number porting, basic call management features, voicemail-to-email, and integrations with some popular business applications.
- Ideal for: Small businesses or start-ups with basic telephony needs.
Professional Plan
- Cost: Starts at £25 per user per month (billed annually).
- Key features: Everything in the Essential Plan, plus unlimited video conferencing, team messaging, advanced call management, and CRM integration.
- Ideal for: Growing businesses that require more robust communication tools and team collaboration features.
Enterprise Plan
- Cost: Starts at £30 per user per month (billed annually).
- Key features: Includes all Professional Plan features, plus advanced call analytics, voice and call recording, customisable user permissions, and additional integrations.
- Ideal for: Larger enterprises or businesses with complex communication needs and a focus on data analytics.
Ultimate Plan
- Cost: Starts at £40 per user per month (billed annually).
- Key features: All features of the Enterprise Plan, plus advanced customer engagement tools, extensive CRM capabilities, and additional data storage.
- Ideal for: Enterprises seeking comprehensive communication and customer management solutions.
Additional considerations and costs
While the above pricing provides a clear starting point, there are several additional factors and potential costs to consider:
- Setup Fees: Depending on the complexity of your system and the number of users, there may be initial setup fees. Nextiva, however, often provides promotions that waive these fees for new customers.
- Hardware Costs: Businesses may need to purchase compatible hardware such as VoIP phones or headsets. Nextiva offers a range of devices that can be purchased or rented.
- International Calling: Although Nextiva includes unlimited calling within the UK, international calling rates vary and should be checked if your business frequently communicates with clients or partners abroad.
- Add-ons: Optional add-ons such as additional data storage, premium support, or advanced security features can increase your monthly costs.
Comparing Nextiva pricing with UK alternatives
When considering Nextiva, it’s essential to compare it with other popular providers in the UK market, such as RingCentral, 8×8, and BT Cloud Voice. While Nextiva offers competitive pricing and a comprehensive feature set, businesses should evaluate:
- Customer Support: Nextiva is known for its excellent customer service, which is a significant differentiator.
- Ease of Use: The platform’s user interface is intuitive, making it easy for teams to adopt without extensive training.
- Customisation and Integration: Nextiva’s solutions are highly customisable and integrate well with other business tools, but it’s crucial to ensure compatibility with your existing systems.
Pricing conclusion – Is Nextiva right for your business?
Nextiva provides a versatile and scalable solution for businesses seeking to modernise their communication systems. Its tiered pricing allows businesses to start with basic features and scale up as needed, making it a suitable choice for both small businesses and large enterprises.
However, it’s important to assess your specific communication needs, consider potential additional costs, and compare Nextiva’s offerings with those of other providers in the UK market to ensure you’re making the best choice for your business.
For UK businesses looking for a reliable, feature-rich telephony provider, Nextiva certainly merits consideration, offering a blend of affordability, flexibility, and robust customer support.
For more, visit the Nextiva website and see our list of the best UK VoIP providers for small business.
Nextiva pricing FAQ
The Nextiva Essential Plan starts at £20 per user per month when billed annually.
Nextiva charges £25 per user per month for the Professional Plan, provided it is billed annually.
The cost difference between Nextiva’s Enterprise and Ultimate Plans is £10 per user per month. The Enterprise Plan costs £30 per user per month, while the Ultimate Plan is priced at £40 per user per month, both billed annually.
Yes, Nextiva may charge additional fees such as setup fees depending on the complexity of the system. However, these can sometimes be waived through promotions. The cost of international calling varies, and hardware purchases, if required, will also add to the overall expenditure.
Yes, Nextiva offers pricing discounts as the number of users increases, making it more cost-effective for larger teams. The exact discount rate is based on the size of the user base, but businesses can see significant savings on a per-user basis.
For a business with 10 users, Nextiva’s Essential Plan would cost £200 per month, as it is priced at £20 per user per month when billed annually.
Nextiva’s international calling rates vary by country, but they are not included in the basic pricing plans. Businesses need to check specific rates for each destination, which are additional to the plan’s monthly fees.
Nextiva’s pricing typically increases by approximately 20-30% if you opt for monthly billing instead of annual billing. For example, the Essential Plan might cost around £24 per user per month if billed monthly, compared to £20 when billed annually.
Nextiva customers may need to purchase or rent compatible VoIP phones or other devices. Prices for these devices typically start around £50 and can go up depending on the model and features required.
Yes, Nextiva can customise its pricing structure depending on your specific needs, such as the number of users, required features, and contract length. Custom quotes are available and can adjust the final pricing based on these factors.