Customer Relationship Management (CRM) systems are crucial tools for businesses looking to manage their interactions with clients and improve relationships. Copper CRM, known for its seamless integration with Google Workspace, is a popular choice among small to medium-sized enterprises (SMEs). This article provides a comprehensive review of Copper CRM pricing, features, and overall value to help UK businesses decide if it fits their needs.
Overview of Copper CRM
Copper CRM is designed to be user-friendly, focusing on ease of use and integration with Google’s suite of tools.
It aims to streamline sales processes, improve productivity, and enhance customer relationships without the need for extensive training or onboarding.
Copper’s close integration with Gmail, Google Calendar, and Google Drive makes it particularly appealing to businesses already invested in the Google ecosystem.
Copper CRM pricing list
| Plan | Price (per user per month, billed annually) | Key Features |
|---|---|---|
| Basic Plan | $29 | – Full Google Workspace integration – Basic reporting features – Pipeline management – Task automation – Up to 3,000 contacts |
| Professional Plan | $69 | – Everything in Basic Plan, plus: – Custom reporting and goal tracking – Integration with third-party apps via Zapier – Lead scoring – Up to 10,000 contacts |
| Business Plan | $134 | – Everything in Professional Plan, plus: – Unlimited contacts – Advanced reporting and insights – Dedicated account manager – Priority customer support – Advanced security features |
Copper CRM pricing plans
Copper offers three main pricing plans, catering to different business needs and sizes. Each plan provides various features, allowing companies to choose the one that best suits their requirements. Prices are listed in US dollars, as Copper does not currently offer prices in GBP on its website. However, UK businesses can make payments using the current exchange rate.
1. Basic Plan
- Price: $29 per user per month (when billed annually)
- Features:
- Full Google Workspace integration
- Basic reporting features
- Pipeline management
- Task automation and workflow management
- Up to 3,000 contacts
The Basic Plan is designed for small businesses or startups with a primary need for CRM functionality. It provides essential features that help manage contacts, track sales activities, and automate simple tasks. The plan’s limited number of contacts may be a constraint for rapidly growing businesses.
2. Professional Plan
- Price: $69 per user per month (when billed annually)
- Features:
- Everything in the Basic Plan, plus:
- Custom reporting and goal-tracking capabilities
- Integration with third-party apps via Zapier
- Automated workflows and task management
- Lead scoring and tracking
- Up to 10,000 contacts
The Professional Plan is tailored for growing businesses that require more robust CRM features. It includes enhanced reporting tools and customisation options, allowing businesses to better manage their sales processes and customer interactions. The increased contact limit is also beneficial for expanding organisations.
3. Business Plan
- Price: $134 per user per month (when billed annually)
- Features:
- Everything in the Professional Plan, plus:
- Unlimited contacts
- Advanced reporting and insights
- Dedicated account manager
- Priority customer support
- Advanced security features
The Business Plan is ideal for larger organisations or those with complex CRM needs. It offers advanced reporting, an unlimited number of contacts, and additional support features. This plan provides a more comprehensive solution for businesses with a larger customer base and more sophisticated sales and marketing processes.
Value for money
Copper CRM is competitively priced, particularly for businesses already utilising Google Workspace. The tight integration with Google tools can lead to significant productivity gains, which may offset the costs associated with the CRM. The Basic and Professional Plans are well-suited for SMEs, offering a good balance between cost and functionality. The Business Plan, while more expensive, provides extensive features that larger businesses may find valuable.
Pros and cons of Copper CRM
Pros
- Ease of use: Copper’s intuitive interface and seamless integration with Google Workspace make it easy for users to adopt.
- Automation and integration: Automated workflows and integration with third-party apps like Zapier enhance productivity and streamline processes.
- Scalability: The different pricing tiers allow businesses to scale their CRM capabilities as they grow.
Cons
- Pricing in USD: UK businesses may find it inconvenient to pay in US dollars, especially with fluctuating exchange rates.
- Limited customisation: Compared to some other CRMs, Copper offers fewer customisation options, which may be a limitation for businesses with specific needs.
- Contact limits on lower tiers: The contact limits on the Basic and Professional Plans could be restrictive for fast-growing businesses.
Conclusion – Copper CRM pricing review
Copper CRM offers a range of pricing options and features that can cater to the needs of small, medium, and large businesses. Its integration with Google Workspace, ease of use, and focus on improving productivity make it a solid choice for many organisations.
However, UK businesses should consider the pricing structure and potential limitations in customisation and scalability when deciding if Copper CRM is the right fit for their needs.
For companies heavily invested in the Google ecosystem, Copper CRM’s advantages are significant. As with any CRM solution, businesses should carefully evaluate their specific requirements, budget constraints, and long-term goals before committing to a particular plan.
For more, see our review of the best CRMs for small business, or if you’re looking for a bargain, our list of the leading free CRM options.
Copper CRM pricing FAQ
Copper CRM offers a Basic Plan priced at $29 per user per month when billed annually. This plan is suitable for small businesses, offering essential features like Google Workspace integration and basic reporting.
Upgrading to Copper’s Professional Plan costs $69 per user per month when billed annually. This plan includes additional features such as custom reporting, integration with third-party apps, and support for up to 10,000 contacts.
Yes, Copper’s Business Plan provides unlimited contacts and is priced at $134 per user per month when billed annually. This plan also includes advanced reporting, a dedicated account manager, and priority customer support.
Yes, Copper’s pricing plans have different contact limits. The Basic Plan allows up to 3,000 contacts, the Professional Plan supports up to 10,000 contacts, and the Business Plan offers unlimited contacts.
For a team of 5 users, the annual cost for Copper’s Professional Plan would be $4,140 (calculated as $69 per user per month × 12 months × 5 users).
Yes, Copper CRM pricing is based on annual billing, which provides a structured cost at $29, $69, and $134 per user per month for the Basic, Professional, and Business Plans, respectively.
Copper CRM pricing is per user, so the overall cost scales with the number of users. For larger teams, the total cost will be the per-user price multiplied by the number of users. For example, 20 users on the Professional Plan would cost $1,380 per month or $16,560 annually.
Copper’s Business Plan, priced at $134 per user per month, includes unlimited contacts, advanced reporting and insights, a dedicated account manager, priority customer support, and advanced security features.
Growing businesses can start with the Professional Plan at $69 per user per month, which allows up to 10,000 contacts. If more contacts are needed, they can upgrade to the Business Plan, which offers unlimited contacts at $134 per user per month.
Copper CRM’s pricing plans are billed annually, with costs of $29, $69, and $134 per user per month for the Basic, Professional, and Business Plans, respectively. Payments are made in US dollars.