Bitrix24 pricing review – CRM products and prices guide

Bitrix24 is a popular choice among businesses looking for an all-in-one CRM (Customer Relationship Management) solution. It offers a comprehensive suite of tools, including project management, communication, collaboration, and CRM capabilities. With its diverse range of features, Bitrix24 is designed to cater to the needs of various businesses, from small start-ups to large enterprises. This article reviews the pricing structure of Bitrix24 CRM products, helping UK businesses make informed decisions about which plan best suits their needs.

Overview of Bitrix24 CRM products

Bitrix24 provides a versatile platform that integrates multiple business functions into one system. Its CRM products are particularly appealing due to their integration capabilities, which include customer management, sales automation, marketing tools, and customer support.

Bitrix24’s CRM also offers features such as contact and lead management, email marketing, sales pipeline management, and analytics.

Bitrix24 pricing list

Plan	Price (per month, billed annually)	Number of Users	Storage	Key Features
Free	£0	Up to 12 users	5 GB	Basic CRM, contact management, task management, basic communication tools (chat, video calls)
Basic	£39	Up to 5 users	24 GB	Full CRM access, sales automation, email marketing, advanced project management, customer support via chat
Standard	£79	Up to 50 users	100 GB	Advanced CRM features (sales forecasting, custom workflows), full communication tools, telephony integration, detailed analytics
Professional	£159	Unlimited users	1 TB	All CRM features, advanced automation, AI-driven tools, unlimited communication and collaboration tools, priority support, dedicated account management

Pricing tiers and features

Bitrix24 offers a range of pricing options to accommodate different business sizes and needs. These options are split into three main categories: Free, Basic, and Premium plans. Each tier provides varying levels of access to features and capabilities, with the higher tiers offering more advanced tools and greater flexibility.

1. Free plan

Price: £0 per month

The Free plan is ideal for small businesses or start-ups that are just beginning to explore CRM solutions. This plan includes:

• Up to 12 users
• 5 GB of online storage
• Basic CRM functionalities (contact management, lead management, etc.)
• Task and project management tools
• Basic communication tools (e.g., chat, video calls)

While the Free plan is limited in terms of users and storage, it provides a good starting point for businesses to understand the core functionalities of Bitrix24 without any financial commitment. See our guide to free CRM options.

2. Basic plan

Price: £39 per month (billed annually)

The Basic plan is tailored for small to medium-sized businesses requiring more robust features than the Free plan offers. This plan includes:

• Up to 5 users
• 24 GB of online storage
• Full access to CRM features, including sales automation and email marketing
• Advanced project management tools
• Customer support via chat

The Basic plan provides a significant upgrade from the Free plan, particularly in terms of CRM features and storage capacity. It’s suitable for businesses looking to scale their operations while maintaining a manageable budget.

3. Standard plan

Price: £79 per month (billed annually)

The Standard plan is designed for businesses that need to manage larger teams and require more comprehensive CRM capabilities. This plan includes:

• Up to 50 users
• 100 GB of online storage
• Advanced CRM features such as sales forecasting, custom workflows, and automation rules
• Full access to communication tools, including telephony integration
• Detailed analytics and reporting

The Standard plan is ideal for medium-sized businesses that have outgrown the Basic plan and need more advanced tools to manage their sales processes and customer interactions effectively.

4. Professional plan

Price: £159 per month (billed annually)

The Professional plan is the top-tier offering from Bitrix24, designed for larger businesses with complex CRM needs. This plan includes:

• Unlimited users
• 1 TB of online storage
• All CRM features, including advanced automation and AI-driven sales tools
• Unlimited access to communication and collaboration tools
• Priority support and dedicated account management

The Professional plan offers the highest level of functionality, making it suitable for large enterprises that require a scalable, powerful CRM solution to manage extensive customer interactions and sales processes.

Additional costs and considerations

While the main pricing tiers cover most needs, businesses should be aware of potential additional costs:

• Customisation and integration: Businesses requiring significant customisation or third-party integrations may incur additional costs, especially if they need to hire developers or consultants.
• Add-ons and extensions: Bitrix24 offers various add-ons and extensions, which can enhance functionality but come at an additional cost. These should be considered when budgeting for the overall CRM solution.
• Training and support: Although Bitrix24 provides basic support, businesses may need to invest in additional training or premium support services to fully utilise the platform’s capabilities.

Conclusion – Bitrix24 pricing review

Bitrix24 offers a flexible pricing structure that can accommodate the needs of businesses of all sizes.

From its Free plan for small start-ups to the comprehensive Professional plan for large enterprises, Bitrix24 provides a scalable solution that can grow with your business.

Understanding the features and limitations of each plan is crucial for UK businesses to choose the right CRM product that aligns with their strategic goals and budget.

By carefully evaluating their requirements and considering potential additional costs, you can maximise the value they receive from your investment in Bitrix24.

Bitrix24 pricing FAQ