CRMs help organisations streamline customer interactions, manage sales pipelines, and enhance customer satisfaction. One such CRM that has gained popularity, particularly among small and medium-sized enterprises (SMEs), is Capsule CRM. This guide aims to provide a detailed review of Capsule CRM pricing, features, and its position in the broader CRM market.
Overview of Capsule CRM
Capsule CRM is a UK-based CRM solution designed to simplify contact management, sales tracking, and task management. It offers a user-friendly interface, making it accessible even for those who may not be particularly tech-savvy.
Capsule CRM is known for its flexibility, allowing businesses to customise their CRM experience according to their specific needs. It integrates seamlessly with various third-party applications, including G Suite, Microsoft Office, Xero, and more, making it a versatile choice for many businesses.
Capsule CRM pricing list
| Plan | Cost per User per Month | Maximum Users | Maximum Contacts | Storage | Key Features |
|---|---|---|---|---|---|
| Free Plan | £0 | 2 | 250 | 50 MB | Basic contact management, sales pipeline management, limited customisation |
| Professional Plan | £15 | Unlimited | 50,000 | 10 GB per user | Task management, calendar integration, email marketing tools, extensive customisation, priority support |
| Teams Plan | £30 | Unlimited | Unlimited | 20 GB per user | Advanced reporting, role-based access control, team assignment capabilities, all Professional Plan features |
Capsule CRM pricing plans
Capsule CRM offers a tiered pricing model that caters to different business sizes and requirements. As of 2024, the pricing is structured into three main plans:
Free Plan
This plan is ideal for individuals or very small teams who are just starting with CRM. It allows up to 2 users and includes basic contact management, sales pipeline management, and limited customisation options. The free plan supports up to 250 contacts and offers 50 MB of storage. While limited, it provides an excellent starting point for businesses looking to explore CRM functionality without any initial investment.
Professional Plan (£15 per user per month)
This is the most popular plan, targeting small to medium-sized businesses that require more robust features. It includes all features of the Free Plan, along with additional functionalities like task management, calendar integration, and email marketing tools. The Professional Plan allows up to 50,000 contacts and offers 10 GB of storage per user. It also provides more extensive customisation options, advanced sales pipeline management, and priority support. This plan balances cost with essential features, making it suitable for growing businesses.
Teams Plan (£30 per user per month)
Designed for larger businesses with more complex needs, the Teams Plan offers everything in the Professional Plan, plus advanced features such as role-based access control, advanced reporting, and team assignment capabilities. This plan supports unlimited contacts and provides 20 GB of storage per user. The Teams Plan is ideal for organisations with multiple departments or teams that need to collaborate effectively and maintain structured data privacy.
Comparison with other CRM solutions
Capsule CRM is often compared with other popular CRM solutions such as Salesforce, HubSpot CRM, and Zoho CRM. Here’s how it stacks up against these competitors:
- Salesforce: Salesforce is a well-established CRM provider known for its comprehensive features and scalability. However, it comes at a significantly higher cost, which may not be feasible for SMEs. Salesforce’s pricing starts at around £20 per user per month, but can easily escalate with the addition of various features. Capsule CRM offers a more cost-effective solution for businesses that do not require the extensive feature set of Salesforce.
- HubSpot CRM: HubSpot offers a free CRM with a rich set of features, making it an attractive option for many businesses. However, its premium features can become costly. HubSpot’s Marketing Hub starts at £38 per month for basic functionality, with more advanced tools costing significantly more. Capsule CRM’s straightforward pricing and focus on core CRM features make it a more predictable and budget-friendly option.
- Zoho CRM: Zoho CRM provides a flexible pricing model, with plans starting as low as £12 per user per month. Zoho offers a wider range of features compared to Capsule CRM but can be more complex to set up and use. Capsule CRM’s ease of use and focus on simplicity can be more appealing for businesses looking for a less complicated CRM solution.
Key considerations for choosing Capsule CRM
- Simplicity and ease of use: Capsule CRM’s intuitive design makes it easy for businesses to get up and running quickly, reducing the time and cost associated with training and implementation.
- Cost-effectiveness: With competitive pricing and a clear tiered structure, Capsule CRM offers a budget-friendly solution for SMEs, ensuring that businesses only pay for what they need.
- Customisation and flexibility: Capsule CRM’s ability to integrate with popular third-party tools and customise according to specific business requirements makes it a versatile option for different industries.
- Scalability: While Capsule CRM is particularly well-suited for smaller businesses, its Teams Plan offers features that can accommodate larger organisations, ensuring scalability as the business grows.
Conclusion – Capsule CRM pricing review
Capsule CRM presents a compelling option for businesses seeking a user-friendly, cost-effective CRM solution. Its tiered pricing structure caters to businesses of varying sizes, from start-ups to larger enterprises, without overwhelming users with unnecessary features.
By focusing on core CRM functionalities and offering flexible integration options, Capsule CRM provides a solid platform for managing customer relationships and driving business growth.
For UK businesses looking to enhance their customer relationship management, Capsule CRM’s simplicity, affordability, and scalability make it a worthwhile consideration in the competitive CRM market.
Capsule CRM pricing FAQ
Capsule CRM offers three main pricing plans: the Free Plan, the Professional Plan, and the Teams Plan. The Free Plan is £0 per user per month, the Professional Plan is £15 per user per month, and the Teams Plan is £30 per user per month.
The Capsule Professional Plan costs £15 per user per month. When billed annually, this plan costs £180 per user per year.
Yes, Capsule CRM offers a Free Plan. It is limited to 2 users, supports up to 250 contacts, and provides 50 MB of storage.
The Capsule Teams Plan supports an unlimited number of users, allowing businesses to scale as needed without worrying about user limits.
The Professional Plan in Capsule CRM provides 10 GB of storage per user, which is suitable for managing a moderate amount of customer data and files.
Capsule CRM can handle a large number of contacts. The Professional Plan supports up to 50,000 contacts, while the Teams Plan supports an unlimited number of contacts.
Adding an additional user to the Capsule Professional Plan costs £15 per user per month, which translates to an additional £180 per user per year if billed annually.
The Capsule Free Plan offers 50 MB of storage, which is suitable for small teams or individuals with limited data storage needs.
Capsule CRM’s pricing is straightforward, with no hidden costs. The monthly user fee covers all included features, and there are no additional charges unless users opt for additional third-party integrations or customisation options that may have separate costs.
Yes, businesses can easily upgrade their Capsule CRM plan as they grow. For example, moving from the Free Plan to the Professional Plan would cost £15 per user per month, and upgrading to the Teams Plan would cost £30 per user per month. The transition is seamless, and users can scale up without disruption to their CRM usage.