Microsoft Dynamics 365, a leading CRM and enterprise resource planning (ERP) solution, offers a comprehensive suite of applications tailored to various business needs. This guide will explore the pricing structure of Microsoft Dynamics 365, focusing on its CRM products to help businesses make informed decisions.
Overview of Microsoft Dynamics 365
Microsoft Dynamics 365 integrates CRM and ERP functionalities, allowing businesses to manage multiple aspects of their operations from a unified platform. Its CRM capabilities are categorised into several modules, each designed to address specific business functions:
- Sales: Helps businesses manage customer relationships, close deals, and increase sales performance.
- Customer Service: Provides tools for managing customer service operations and improving customer satisfaction.
- Marketing: Enables businesses to run multi-channel marketing campaigns and track results.
- Field Service: Assists in managing service delivery, optimising resources, and providing field-based support.
Microsoft Dynamics 365 pricing list
| Product | Pricing (per user, per month) | Key Features |
|---|---|---|
| Dynamics 365 Sales Professional | £49.10 | Core sales automation, contact and opportunity management, lead tracking, sales forecasting |
| Dynamics 365 Sales Enterprise | £71.60 | Advanced sales capabilities, customisation options, sales insights, management of complex sales processes |
| Dynamics 365 Sales Premium | £101.70 | Includes all Sales Enterprise features, plus AI capabilities for enhanced sales processes |
| Dynamics 365 Customer Service Professional | £41.10 | Essential customer service features, case management, service level agreements, knowledge management |
| Dynamics 365 Customer Service Enterprise | £71.60 | Advanced customer service features, service analytics, unified service desk, customisation options |
| Dynamics 365 Marketing | £1,131 (per tenant, per month) | Email marketing, customer journey management, lead scoring, event management (10,000 contacts included) |
| Dynamics 365 Field Service | £71.60 | Field service management, work order management, resource scheduling, mobile access for technicians |
| Dynamics 365 AI for Sales | £38.30 | AI-driven sales insights, suggestions, predictive forecasting |
| Dynamics 365 Customer Insights | £1,131 (per tenant, per month) | Comprehensive view of customer data, customer behaviour analysis, and preference tracking |
Notes:
- Per User, Per Month: Pricing is based on a subscription model, charged monthly per user.
- Per Tenant, Per Month: This pricing applies to the entire organisation (tenant), not individual users.
- Additional Contacts: For Dynamics 365 Marketing, additional charges may apply for more than 10,000 contacts.
- Discounts and Licensing Options: Businesses may receive discounts with bulk purchases, base and attach licensing, and specific sectors (e.g., non-profits, education).
Microsoft Dynamics 365 pricing structure
Microsoft Dynamics 365 pricing is subscription-based, with charges levied per user, per month. The cost varies depending on the chosen module(s) and the number of users. Below is a breakdown of the pricing for key CRM modules:
Dynamics 365 Sales
- Dynamics 365 Sales Professional: Priced at £49.10 per user, per month, this plan includes core sales automation features such as contact and opportunity management, lead tracking, and sales forecasting.
- Dynamics 365 Sales Enterprise: At £71.60 per user, per month, this plan offers advanced sales capabilities, including customisation options, sales insights, and the ability to manage complex sales processes.
- Dynamics 365 Sales Premium: For businesses seeking even more functionality, this plan costs £101.70 per user, per month. It includes all features of the Sales Enterprise plan, with the addition of artificial intelligence (AI) capabilities to enhance sales processes.
Dynamics 365 Customer Service
- Dynamics 365 Customer Service Professional: This plan costs £41.10 per user, per month and provides essential customer service features, such as case management, service level agreements, and knowledge management.
- Dynamics 365 Customer Service Enterprise: At £71.60 per user, per month, this plan includes advanced capabilities, such as service analytics, unified service desk, and customisation options.
Dynamics 365 Marketing
- Dynamics 365 Marketing: Priced at £1,131 per tenant, per month, this plan offers comprehensive marketing automation features, including email marketing, customer journey management, lead scoring, and event management. This pricing is for 10,000 contacts, with additional charges applicable for more contacts.
Dynamics 365 Field Service
- Dynamics 365 Field Service: Costing £71.60 per user, per month, this plan supports businesses in managing field service operations. It includes features like work order management, resource scheduling, and mobile access for field technicians.
Customisation and add-ons
Microsoft Dynamics 365 allows for significant customisation, enabling businesses to tailor the CRM system to their specific needs. Additionally, various add-ons are available, such as:
- Dynamics 365 AI for Sales: Enhances sales processes with AI-driven insights and suggestions. This add-on costs £38.30 per user, per month.
- Dynamics 365 Customer Insights: A separate module designed to provide a comprehensive view of customer data across various channels. Priced at £1,131 per tenant, per month, it helps businesses understand customer behaviour and preferences.
Licensing options and considerations
Microsoft offers various licensing options to accommodate different business needs and budgets. These include:
- Base and attach licensing: Businesses can select a primary (base) application and add additional (attach) applications at a lower cost. For instance, after purchasing a Sales Professional licence, a Customer Service Professional licence can be added at a discounted rate.
- Tiered pricing for larger organisations: Discounts may be available for larger organisations purchasing multiple licences.
- Non-profit and education pricing: Special pricing is available for non-profit and educational organisations, making Dynamics 365 accessible to a broader range of institutions.
Conclusion – Microsoft Dynamics 365 pricing review
Microsoft Dynamics 365 offers a versatile and scalable CRM solution that can adapt to the needs of various businesses, from small enterprises to large corporations.
Whether focusing on sales, customer service, marketing, or field service, Microsoft Dynamics 365 provides the tools necessary to stay competitive in today’s market.
For businesses considering a CRM investment, evaluating Dynamics 365’s offerings in line with specific organisational requirements and budget constraints is crucial. With its flexible pricing and extensive features, Dynamics 365 remains a strong contender in the CRM market, providing value across different sectors.
Dynamics 365 pricing FAQ
The starting price for Dynamics 365 Sales Professional is £49.10 per user, per month. If you require more advanced features, the Sales Enterprise plan costs £71.60 per user, per month, and the Sales Premium plan is priced at £101.70 per user, per month.
Dynamics 365 Customer Service Professional is priced at £41.10 per user, per month. For businesses needing advanced features, the Customer Service Enterprise plan costs £71.60 per user, per month.
Dynamics 365 Marketing is priced at £1,131 per tenant, per month, covering up to 10,000 contacts. If you need to manage more contacts, additional charges will apply based on the number of extra contacts.
Yes, Dynamics 365 offers a “base and attach” licensing model, which can provide discounts. For instance, after purchasing a base licence like Sales Professional for £49.10 per user, per month, you can add another module, such as Customer Service Professional, at a discounted rate.
The Dynamics 365 Field Service module is available at £71.60 per user, per month. This plan includes features such as work order management, resource scheduling, and mobile access for technicians.
Yes, Dynamics 365 AI for Sales is an additional feature priced at £38.30 per user, per month. It provides AI-driven insights and suggestions to improve sales performance.
Dynamics 365 Customer Insights is a separate module priced at £1,131 per tenant, per month. This module provides a comprehensive view of customer data and helps in analysing customer behaviour and preferences.
Yes, Dynamics 365 offers special pricing for non-profit and educational institutions. While specific numbers vary, these sectors often receive significant discounts, making the CRM solution more accessible.
Yes, you can use Dynamics 365 for both sales and customer service. For example, purchasing Sales Professional at £49.10 per user, per month, and adding Customer Service Professional at a discounted rate would allow you to integrate both functions. Exact discounted rates vary, so consulting with a Microsoft partner for specific pricing is advisable.
The minimum monthly cost for using Dynamics 365 CRM features is £41.10 per user, per month, which corresponds to the Dynamics 365 Customer Service Professional plan. This provides essential customer service management features for small businesses or teams just getting started with CRM.