Freshsales, part of the Freshworks suite of business software, is a popular choice for small to medium-sized enterprises (SMEs) looking for a comprehensive and cost-effective CRM solution. This article provides a detailed review of Freshsales pricing, its various product tiers, and the value it offers to businesses.
Overview of Freshsales
Freshsales is a cloud-based CRM system designed to help businesses manage their customer interactions and sales processes.
It offers a range of features, including contact management, email tracking, deal management, and customisable sales pipelines.
Freshsales is known for its user-friendly interface and integration capabilities with other business tools, making it a preferred choice for businesses looking to optimise their sales operations.
Freshsales pricing list
| Plan | Cost (per user/month, billed annually) | Key features |
|---|---|---|
| Free plan | £0 | – Contact and account management – Email and phone integration – Lead, contact, and account lifecycle stages – Mobile app access |
| Growth plan | £13 | – All Free plan features – Visual sales pipeline – AI-powered predictive contact scoring – Custom reports and dashboards – Workflow automation |
| Pro plan | £33 | – All Growth plan features – Multiple sales pipelines – Territory management – Advanced customisation options – AI-based deal insights |
| Enterprise plan | £56 | – All Pro plan features – Audit logs and custom roles – Dedicated account manager – Advanced reporting and analytics – Advanced API limits |
Freshsales pricing tiers
Freshsales offers multiple pricing tiers to cater to the diverse needs of businesses. Each tier provides a different set of features, allowing businesses to choose the plan that best suits their requirements. The following is a breakdown of Freshsales’ pricing structure:
1. Free plan
The Free plan is ideal for small businesses or startups looking to get started with CRM without incurring any costs. This plan includes basic contact management, email integration, and lead capture forms. While limited in features, it provides a good starting point for businesses new to CRM systems. (See our guide to free CRM options.)
Key features:
- Contact and account management
- Email and phone integration
- Lead, contact, and account lifecycle stages
- Mobile app access
2. Growth plan (£13 per user/month, billed annually)
The Growth plan is designed for growing businesses that need more advanced CRM functionalities. Priced at £13 per user per month when billed annually, this plan offers a significant upgrade over the Free plan, with additional features such as AI-powered insights and workflow automation.
Key features:
- All Free plan features
- Visual sales pipeline
- AI-powered predictive contact scoring
- Custom reports and dashboards
- Workflow automation
3. Pro plan (£33 per user/month, billed annually)
The Pro plan is suitable for mid-sized businesses that require a more robust CRM system to manage their sales processes. At £33 per user per month (billed annually), this plan includes advanced reporting, territory management, and enhanced customisation options.
Key features:
- All Growth plan features
- Multiple sales pipelines
- Territory management
- Advanced customisation options
- AI-based deal insights
4. Enterprise plan (£56 per user/month, billed annually)
The Enterprise plan is tailored for larger organisations with complex sales processes and extensive CRM requirements. Priced at £56 per user per month when billed annually, this plan offers top-tier features, including advanced security, audit logs, and dedicated account management.
Key features:
- All Pro plan features
- Audit logs and custom roles
- Dedicated account manager
- Advanced reporting and analytics
- Advanced API limits
Value for money
Freshsales offers competitive pricing compared to other CRM solutions in the market.
The availability of a free plan makes it accessible for small businesses or startups with limited budgets, while the paid plans provide scalable options for growing businesses.
Each pricing tier is designed to offer a set of features that match the needs of businesses at different stages of growth, making it a flexible choice.
The Growth and Pro plans offer good value for money for SMEs, providing a comprehensive set of features at a reasonable price.
The AI-powered insights and workflow automation included in these plans can significantly enhance sales productivity, making them a worthwhile investment for businesses looking to optimise their sales processes.
Conclusion
Freshsales stands out as a versatile and cost-effective CRM solution for businesses of all sizes. Its flexible pricing structure, combined with a wide range of features, makes it an attractive option for SMEs looking to enhance their sales processes and improve customer relationships.
By carefully selecting the plan that best suits their needs, you can leverage Freshsales to drive growth and achieve your sales objectives.
For businesses evaluating CRM options, Freshsales provides a compelling blend of affordability, functionality, and scalability, making it a solid choice in the CRM market.
Freshsales pricing FAQ
The starting price of Freshsales is £0 with the Free plan. This plan includes basic features like contact and account management, email integration, and mobile app access.
The Freshsales Growth plan costs £156 annually per user, which breaks down to £13 per user per month when billed on an annual basis.
The Freshsales Pro plan costs £33 per user per month, billed annually. It includes features such as multiple sales pipelines, territory management, advanced customisation options, and AI-based deal insights.
The Freshsales Pro plan is priced at £33 per user per month, while the Growth plan is £13 per user per month, both billed annually. This results in a price difference of £20 per user per month between the two plans.
Yes, Freshsales offers an Enterprise plan priced at £56 per user per month when billed annually. This plan includes advanced features such as audit logs, custom roles, a dedicated account manager, and advanced reporting and analytics.
Yes, Freshsales can be used for free with the Free plan. This plan includes basic features like contact and account management, email and phone integration, and mobile app access. However, it lacks advanced features such as workflow automation, AI-powered insights, and custom reports, which are available in paid plans.
For 10 users, the Freshsales Pro plan would cost £3,960 annually. This is calculated by multiplying the per-user monthly rate of £33 by 10 users and then by 12 months.
Yes, Freshsales provides discounted rates when plans are billed annually. For example, the Growth plan is £13 per user per month when billed annually, compared to a higher monthly rate if billed monthly.
The Freshsales Enterprise plan costs £33,600 annually for 50 users. This is calculated by multiplying the per-user monthly rate of £56 by 50 users and then by 12 months.
Upgrading from the Freshsales Free plan to the Growth plan would cost £13 per user per month, billed annually. This upgrade would provide access to features such as a visual sales pipeline, AI-powered predictive contact scoring, and workflow automation.