Oracle NetSuite CRM is a popular choice for many organisations looking to streamline their customer management processes. This guide aims to provide a comprehensive review of Oracle NetSuite CRM’s pricing, its product offerings, and key considerations for UK businesses.
Overview of Oracle NetSuite CRM
Oracle NetSuite CRM is a cloud-based solution designed to help businesses manage their customer relationships more effectively.
It offers a wide range of functionalities, including sales automation, customer service management, marketing automation, and partner relationship management.
NetSuite CRM seamlessly integrates with other NetSuite ERP (Enterprise Resource Planning) solutions, providing a unified platform for managing a company’s entire business operations.
Key features of Oracle NetSuite CRM
Before diving into the pricing details, it is important to understand the key features that make Oracle NetSuite CRM a preferred choice for businesses:
- Sales Force Automation: Automates sales processes, providing real-time visibility into sales forecasts, opportunities, and customer interactions. (See our guide to CRMs for sales teams)
- Customer Service Management: Tracks customer support cases, manages service contracts, and provides a comprehensive view of customer history.
- Marketing Automation: Manages marketing campaigns, tracks leads, and measures campaign performance.
- Partner Relationship Management: Supports collaboration with partners through a centralised portal, enhancing communication and productivity.
- Mobile Accessibility: Provides access to CRM data on mobile devices, enabling sales teams to stay connected on the go.
- Customisation and Integration: Allows businesses to tailor the CRM to their specific needs and integrate it with other systems.
Orace NetSuite CRM pricing list
| Pricing Component | Description | Estimated Cost (in GBP) |
|---|---|---|
| Base Licence Fee | Per user per month cost for access to core CRM features. | £75 per user per month |
| Add-On Modules | Additional functionalities such as advanced marketing automation. | £25 – £100 per module per month |
| Implementation and Set-Up Costs | One-time cost for deploying and configuring the CRM solution. | £5,000 – £20,000+ |
| Training | Cost for user training sessions to ensure effective use of the CRM. | £500 – £2,000+ per session |
| Ongoing Maintenance and Support | Costs for support beyond the basic package, such as premium support. | £1,000 – £5,000+ per year |
| Customisation Fees | Charges for additional customisation of the CRM system. | Varies widely (£1,000 – £10,000+) |
| Integration Costs | Costs associated with integrating NetSuite CRM with other systems. | £1,000 – £10,000+ |
Price structure
Oracle NetSuite CRM pricing is not as straightforward as some other CRM solutions, as it is typically tailored to the specific needs of each business. Pricing depends on various factors such as the size of the business, the number of users, and the specific features required. Below is an outline of the typical pricing structure:
- Base Licence Fee: Oracle NetSuite CRM has a base licence fee, which usually starts at around £75 per user per month. This fee provides access to the core CRM functionalities.
- Add-on Modules: Additional features and modules can be purchased separately, allowing businesses to customise their CRM solution. The cost of these add-ons varies depending on the module and its complexity. Examples include advanced marketing automation and partner relationship management.
- Implementation and Set-Up Costs: There are one-time implementation and set-up costs associated with deploying NetSuite CRM. These costs can vary widely, ranging from a few thousand to several tens of thousands of pounds, depending on the complexity of the deployment and customisation requirements.
- Ongoing Maintenance and Support: Oracle offers different levels of support, which can affect the overall cost. Basic support is typically included in the subscription fee, but businesses may opt for premium support packages at an additional cost.
Factors influencing Oracle NetSuite CRM pricing
Several factors influence the total cost of ownership for Oracle NetSuite CRM:
- Number of Users: More users typically mean higher costs, as the pricing is often per user. Businesses should carefully assess their user requirements to optimise costs.
- Customisation Needs: Extensive customisation can significantly increase the implementation and ongoing maintenance costs. Businesses should evaluate the necessity of custom features against standard offerings.
- Integration Requirements: Integrating NetSuite CRM with other systems, such as ERP or third-party applications, can add to the costs. Businesses need to factor in these integration costs when budgeting.
- Training and Support: Adequate training is essential for successful CRM adoption. The cost of training sessions and ongoing support should be considered in the overall pricing.
Is Oracle NetSuite CRM worth the investment?
Oracle NetSuite CRM is a powerful tool that offers comprehensive features and integration capabilities, making it a robust solution for businesses of all sizes.
However, it comes with a premium price tag, which may not be suitable for all budgets. For larger enterprises and businesses with complex CRM needs, NetSuite CRM can provide significant value by improving customer management processes, enhancing sales productivity, and driving better decision-making.
For smaller businesses or those with simpler CRM requirements, it may be worthwhile to explore other CRM options that offer lower pricing while still providing essential functionalities.
Conclusion – NetSuite CRM pricing review
Oracle NetSuite CRM offers a comprehensive set of features and robust integration capabilities, making it a popular choice among businesses looking to enhance their customer relationship management.
While its pricing can be on the higher side, the scalability and customisation options make it a valuable investment for businesses with complex CRM needs.
Careful consideration of user requirements, customisation needs, and integration capabilities is essential to optimise costs and ensure that the chosen CRM solution aligns with the business’s strategic goals.
For more, visit the NetSuite CRM website.
NetSuite CRM pricing FAQ
The base licence fee for NetSuite CRM typically starts at £75 per user per month. This fee provides access to the core CRM features such as sales force automation, customer service management, and basic marketing automation.
Add-on modules for NetSuite CRM can range from £25 to £100 per module per month. The actual cost depends on the specific functionality required, such as advanced marketing automation or partner relationship management.
Implementation and set-up costs for NetSuite CRM can vary widely, typically ranging from £5,000 to £20,000 or more. These costs depend on the complexity of the deployment, the size of the business, and the level of customisation needed.
Training costs for NetSuite CRM users generally range from £500 to £2,000 or more per training session. The cost depends on the number of users, the depth of the training required, and whether the training is conducted on-site or remotely.
Ongoing maintenance and support costs for NetSuite CRM can range from £1,000 to £5,000 or more per year. These costs vary depending on the level of support chosen, with higher-tier support options offering more comprehensive services.
Customisation fees for NetSuite CRM can vary widely, typically starting at around £1,000 and going up to £10,000 or more, depending on the extent of the customisation required. Businesses needing significant modifications to the standard CRM features may incur higher costs.
Integration costs for NetSuite CRM, which involve connecting the CRM with other business systems (such as ERP or third-party applications), usually range from £1,000 to £10,000 or more. The cost depends on the number and complexity of the systems being integrated.
Yes, aside from the base licence fee, add-on modules, and customisation costs, businesses may also incur additional costs for premium support services, advanced analytics, data storage, and third-party integrations. These additional costs can vary and should be discussed with a NetSuite representative during the planning phase.