One of the leading names in the CRM space is Zoho CRM, renowned for its comprehensive features, flexibility, and competitive pricing. This guide will take you through Zoho CRM’s pricing structure, highlighting the various packages available, and help you determine which option is best suited for your business needs.
What is Zoho CRM?
Zoho CRM is a cloud-based CRM platform designed to help businesses manage their customer relationships more effectively. With tools for sales automation, marketing automation, customer support, and analytics, Zoho CRM aims to streamline operations and improve customer satisfaction. One of its major selling points is its scalability, which makes it suitable for small businesses as well as large enterprises.
Zoho CRM pricing list
| Edition | Cost (per user/month) | Key Features | Ideal For |
|---|---|---|---|
| Free Edition | £0 | – Up to 3 users – Lead management – Document sharing – Basic sales automation | Start-ups or very small businesses with basic needs. |
| Standard Edition | £12 | – Sales forecasting – Custom reports and dashboards – Scoring rules – Multiple pipelines – Email insights | Small to medium-sized businesses requiring robust sales and reporting features. |
| Professional Edition | £20 | – Inventory management – Workflow automation – Google Ads integration – Validation rules – Webhooks | Growing businesses needing advanced automation and integrations. |
| Enterprise Edition | £35 | – Advanced customisation – Multi-user portals – Command centre – Mobile SDK and MDM – AI predictions with Zia | Large enterprises requiring extensive customisation and AI tools. |
| Ultimate Edition | £45 | – Enhanced storage – Advanced BI capabilities – Sandbox and Developer Environment – Dedicated database cluster – Premium support | Enterprises with complex needs for high availability, advanced analytics, and premium support. |
Zoho CRM pricing plans
Zoho offers a range of pricing plans designed to cater to different business sizes and requirements. Here’s a breakdown of each plan:
Free Edition
- Cost: £0 per user/month
- Key features:
- Up to 3 users
- Lead management
- Document sharing
- Basic sales automation
- Ideal for: Start-ups or very small businesses that need basic CRM features to manage leads and customers. (See our guide to free CRM options)
Standard Edition
- Cost: £12 per user/month (billed annually)
- Key features:
- Sales forecasting
- Custom reports and dashboards
- Scoring rules
- Multiple pipelines
- Email insights
- Ideal for: Small to medium-sized businesses that need more robust sales and reporting features.
Professional Edition
- Cost: £20 per user/month (billed annually)
- Key features:
- Inventory management
- Workflow automation
- Google Ads integration
- Validation rules
- Webhooks
- Ideal for: Growing businesses that require more advanced automation and integration capabilities.
Enterprise Edition
- Cost: £35 per user/month (billed annually)
- Key features:
- Advanced customisation
- Multi-user portals
- Command centre
- Mobile SDK and MDM
- AI predictions with Zia
- Ideal for: Large enterprises that need extensive customisation and advanced AI-powered tools.
Ultimate Edition
- Cost: £45 per user/month (billed annually)
- Key features:
- Enhanced storage
- Advanced BI capabilities with Zoho Analytics
- Sandbox and Developer Environment
- Dedicated database cluster
- Premium support
- Ideal for: Enterprises with complex needs that demand high availability, advanced analytics, and premium support.
Additional costs to consider
While the pricing plans cover most of what a business would need, there are additional costs that could arise depending on your specific requirements. These include:
- Add-ons: Zoho offers a variety of add-ons like Zoho Campaigns, Zoho Desk, Zoho Projects, and more, which can integrate with your CRM for enhanced functionality. These come with additional monthly costs.
- Customisation: If your business requires extensive customisation beyond what’s available in the Enterprise or Ultimate editions, you may need to factor in costs for hiring Zoho’s development team or a third-party developer.
- Training and support: While Zoho provides basic support with all plans, businesses requiring extensive training or premium support might incur extra charges.
Comparing Zoho CRM to other CRM solutions
When evaluating Zoho CRM’s pricing, it’s helpful to compare it with other CRM solutions on the market, such as Salesforce, HubSpot, and Microsoft Dynamics. Here’s a quick comparison:
- Salesforce CRM: Known for its powerful features, Salesforce is often more expensive, with prices starting at around £20 per user/month for the Essentials plan and going up significantly for more advanced plans.
- HubSpot CRM: HubSpot offers a free plan with limited features and then scales up to £38 per user/month for its Professional plan, which includes marketing automation and advanced reporting.
- Microsoft Dynamics 365: Another enterprise-level solution, Microsoft Dynamics starts at approximately £49 per user/month, making it one of the more expensive options but also one of the most comprehensive.
In comparison, Zoho CRM provides a balanced mix of affordability and functionality, especially for small to medium-sized businesses that require a scalable solution without breaking the bank.
Conclusion – Is Zoho CRM worth the investment?
Zoho CRM offers a wide range of pricing options, making it an attractive choice for businesses at different stages of growth. Its competitive pricing, combined with a rich feature set, makes it a strong contender in the CRM market. For small to medium-sized businesses, Zoho CRM’s Standard and Professional editions offer great value, while larger enterprises may find the Enterprise and Ultimate editions provide the advanced features they need at a reasonable price.
Before making a decision, consider your business’s specific needs, the level of customisation required, and the potential additional costs. With its flexible pricing and robust capabilities, Zoho CRM could be the tool that helps your business enhance its customer relationships and drive growth.
By understanding Zoho CRM’s pricing structure and comparing it with other solutions, you can make a more informed choice that aligns with your business goals and budget.
Zoho CRM pricing FAQ
Zoho CRM offers several pricing tiers: Free Edition at £0 per user/month, Standard Edition at £12 per user/month, Professional Edition at £20 per user/month, Enterprise Edition at £35 per user/month, and Ultimate Edition at £45 per user/month. These prices are based on annual billing.
The Zoho CRM Professional Edition is priced at £20 per user/month when billed annually.
Yes, Zoho offers a Free Edition of its CRM, which costs £0 per user/month and supports up to 3 users.
The Zoho CRM Standard Edition, priced at £12 per user/month, includes features such as sales forecasting, custom reports, dashboards, scoring rules, and email insights.
Zoho CRM’s Enterprise Edition is priced at £35 per user/month, which is more expensive than the Standard (£12) and Professional (£20) editions but less expensive than the Ultimate Edition, which costs £45 per user/month.
Beyond the base Zoho CRM pricing, businesses might incur additional costs for add-ons like Zoho Campaigns, which can vary depending on the services required, and for advanced customisation, which could require hiring developers or Zoho’s services.
The Zoho CRM Ultimate Edition, at £45 per user/month, offers enhanced storage, advanced BI capabilities, and premium support, making it a worthwhile investment for enterprises with complex needs.
Yes, Zoho CRM prices are typically lower when billed annually. For example, the Standard Edition is £12 per user/month on an annual plan, whereas monthly billing may result in a higher per-user cost.
No, the free version of Zoho CRM supports a maximum of 3 users. To add more users, you would need to upgrade to a paid edition, such as the Standard Edition at £12 per user/month or the Professional Edition at £20 per user/month.
Zoho CRM’s pricing is generally more affordable. For instance, Zoho’s Standard Edition costs £12 per user/month, whereas Salesforce’s Essentials plan starts at approximately £20 per user/month.