Jira, developed by Atlassian, is one of the most widely used project management tools in the world. Known for its robust capabilities in tracking tasks, managing workflows, and facilitating agile methodologies, Jira has become a go-to solution for businesses of all sizes. However, as with any business tool, understanding the cost implications is crucial for making informed decisions. This guide will provide a comprehensive overview of the Jira pricing structure, the different products available, and considerations for businesses in the UK.
Understanding Jira product offerings
Jira offers several products, each tailored to different aspects of project management:
- Jira Software: Primarily used by software development teams, Jira Software provides tools for planning, tracking, and releasing software. It integrates seamlessly with other Atlassian products and supports agile methodologies such as Scrum and Kanban.
- Jira Service Management: This product is designed for IT service management, customer support, and service desks. It allows teams to manage service requests, incidents, and changes efficiently.
- Jira Work Management: Aimed at non-technical teams, Jira Work Management offers project tracking, task management, and workflow automation. It provides a simplified interface compared to Jira Software, making it accessible for marketing, HR, finance, and other business teams.
- Jira Align: This is a higher-tier solution for scaling agile practices across large enterprises. Jira Align offers comprehensive planning and portfolio management capabilities, aligning teams at all levels of the organisation with strategic goals.
Jira pricing list
| Product | Plan | Price (per user/agent per month) | Key Features |
|---|---|---|---|
| Jira Software | Free | £0 | Up to 10 users, basic scrum and kanban boards, backlog, agile reporting, 2 GB file storage |
| Standard | £5.75 | Scrum and kanban boards, backlog, agile reporting, project roles, advanced permissions, audit logs | |
| Premium | £11 | All Standard features plus advanced roadmaps, multi-project automation, 24/7 support | |
| Enterprise | Custom Pricing | All Premium features, enterprise-grade security, scalability, customisation, 24/7 Enterprise support | |
| Jira Service Management | Free | £0 | Up to 3 agents, incident management, SLA tracking, customer portals |
| Standard | £15.50 | All Free features plus automation rules, advanced SLAs, customisable queues | |
| Premium | £29.50 | All Standard features plus incident management, service request management, 24/7 support | |
| Enterprise | Custom Pricing | All Premium features, advanced ITSM capabilities, asset management, 24/7 Enterprise support | |
| Jira Work Management | Free | £0 | Up to 10 users, basic project and task management |
| Standard | £5.75 | Timeline views, calendars, custom workflows, task management | |
| Premium | £11 | All Standard features plus advanced automation, reporting, 24/7 support | |
| Jira Align | Custom | Custom Pricing | Enterprise-scale agile planning and portfolio management, strategic alignment across teams |
Jira pricing plans
Jira offers various pricing tiers, catering to the needs of different organisations. Below is an overview of the main pricing options:
Jira Software:
- Free: Available for up to 10 users, the free plan includes basic features such as scrum and kanban boards, backlog, agile reporting, and two GB of file storage. Ideal for small teams or startups testing out the platform.
- Standard: Priced at £5.75 per user per month, the Standard plan offers more robust features, including project roles, advanced permissions, and audit logs. It is suitable for growing teams that require more control and collaboration.
- Premium: At £11 per user per month, the Premium plan includes all Standard features plus advanced roadmaps, global and multi-project automation, and 24/7 premium support. This plan is designed for larger teams that need more extensive management tools and support.
- Enterprise: Pricing for the Enterprise plan is custom, depending on the size and needs of the organisation. It offers enterprise-grade security, scalability, and customisation options, making it ideal for large enterprises with complex requirements.
Jira Service Management:
- Free: For up to three agents, this plan includes basic service management features, such as incident management, SLAs, and customer portals.
- Standard: Priced at £15.50 per agent per month, the Standard plan includes all free features, along with automation rules, advanced SLAs, and customisable queues.
- Premium: At £29.50 per agent per month, the Premium plan adds capabilities such as incident and problem management, service request management, and 24/7 premium support.
- Enterprise: Custom pricing applies, offering advanced ITSM features, including incident management, change management, asset management, and more. Suitable for large-scale IT operations.
Jira Work Management:
- Free: Available for up to 10 users, this plan provides basic project and task management features.
- Standard: Priced at £5.75 per user per month, the Standard plan includes additional features such as timeline views, calendars, and custom workflows.
- Premium: The Premium plan costs £11 per user per month and offers enhanced automation, advanced reporting, and 24/7 support, similar to Jira Software.
Jira Align:
- Pricing for Jira Align is available upon request and is typically based on the scale and specific needs of the organisation. This product is designed for large enterprises seeking to align teams across different departments and projects.
Key considerations for UK businesses
When selecting a Jira product and pricing plan, UK businesses should consider the following:
- Team size and growth: The number of users or agents and expected growth can significantly impact the cost. Starting with a free or lower-tier plan may be wise for small teams, with the option to scale up as needed.
- Specific needs and functionalities: Evaluate the unique requirements of your business. Technical teams might benefit from the advanced features of Jira Software or Jira Align, while non-technical teams might find Jira Work Management more suitable.
- Integration with other tools: Consider how Jira will integrate with your existing tools and systems. Atlassian offers a suite of products, including Confluence and Bitbucket, which work seamlessly with Jira, enhancing its value.
- Support and reliability: Premium and Enterprise plans offer enhanced support options, including 24/7 assistance and higher uptime guarantees. Businesses with critical operations might find these features essential.
- Cost-benefit analysis: Assess the value that Jira brings compared to its cost. While the Enterprise plans are more expensive, the return on investment could be significant for large organisations requiring comprehensive project management solutions.
Conclusion – Jira pricing review
Jira provides a versatile suite of project management tools catering to diverse business needs. By understanding the different products and pricing structures, UK businesses can make informed decisions that align with their budget and operational goals. Whether you are a small startup or a large enterprise, Jira offers scalable solutions to enhance productivity and project management efficiency.
Jira pricing FAQ
Jira Software offers four main pricing options:
Free: £0 per month for up to 10 users.
Standard: £5.75 per user per month.
Premium: £11 per user per month.
Enterprise: Custom pricing, based on the size and needs of the organisation.
For a small team, Jira Service Management offers a Free plan for up to 3 agents at £0 per month. If the team grows or needs more features, the Standard plan costs £15.50 per agent per month, while the Premium plan is priced at £29.50 per agent per month.
Yes, Jira offers free versions for several of its products:
Jira Software Free: Available for up to 10 users.
Jira Service Management Free: Available for up to 3 agents.
Jira Work Management Free: Available for up to 10 users.
These free versions include basic features suitable for small teams or those new to Jira.
Jira’s pricing scales on a per-user basis:
For Jira Software, the Standard plan is £5.75 per user per month, and the Premium plan is £11 per user per month.
For Jira Service Management, the Standard plan costs £15.50 per agent per month, while the Premium plan is £29.50 per agent per month.
Jira Work Management follows the same pricing as Jira Software: £5.75 per user per month for Standard and £11 per user per month for Premium.
For medium-sized teams, Jira Work Management offers:
Standard plan: £5.75 per user per month.
Premium plan: £11 per user per month.
For example, a team of 50 users on the Standard plan would pay £287.50 per month, while on the Premium plan, it would cost £550 per month.
Yes, Jira offers custom pricing for larger enterprises through its Enterprise plans. These plans are available for both Jira Software and Jira Service Management and are designed to meet the specific needs of large organisations, including enhanced security, customisation, and support features. Pricing is determined based on the organisation’s size and requirements.
Jira Align is not included in the regular pricing plans of Jira Software, Jira Service Management, or Jira Work Management. Instead, it has custom pricing based on the specific needs and scale of the enterprise. To get detailed pricing information, organisations need to contact Atlassian directly for a tailored quote.
The Jira Premium plans cost £11 per user per month for Jira Software and Jira Work Management, and £29.50 per agent per month for Jira Service Management. These plans include additional features such as advanced roadmaps, 24/7 support, and enhanced automation, which may incur additional costs if used extensively, depending on the service level and data storage needs.
Yes, Atlassian offers discounts for educational institutions and non-profits. These discounts vary but can significantly reduce the standard prices of £5.75 per user per month (Standard) and £11 per user per month (Premium) for Jira Software and Jira Work Management. Non-profits and educational institutions should contact Atlassian for specific discount details.
Jira Cloud services follow the pricing structure of:
Jira Software: £5.75 (Standard) and £11 (Premium) per user per month.
Jira Service Management: £15.50 (Standard) and £29.50 (Premium) per agent per month.
Jira Data Centre pricing is custom and typically higher due to additional infrastructure, licensing, and maintenance costs. The exact costs depend on the size of the deployment and specific enterprise needs.