CallHippo, a leading provider of business telephony solutions, has gained significant attention for its versatile VoIP (Voice over Internet Protocol) services. This article offers an in-depth review of CallHippo’s pricing structure, helping UK businesses understand the value proposition of its products and how they stack up against competitors.
Overview of CallHippo product offerings
CallHippo provides a comprehensive suite of business telephony products designed to meet the needs of companies of all sizes. These include:
- Virtual Phone Numbers: CallHippo offers local, toll-free, and international numbers, enabling businesses to establish a presence in multiple locations.
- Call Centre Software: This tool is essential for businesses managing customer service teams, providing features like call queuing, IVR systems, and real-time analytics.
- Business Phone System: A cloud-based solution that facilitates seamless communication within the organisation, integrating with CRM systems and other business tools.
- VoIP Phone System: A versatile system that allows calls over the internet, reducing costs while providing high-quality voice communication.
- Call Tracking and Monitoring: CallHippo’s call tracking feature helps businesses analyse call performance, improving customer engagement and sales strategies.
CallHippo pricing list
| Pricing Plan | Cost (per user/month) | Included Phone Numbers | Call Features | Additional Features |
|---|---|---|---|---|
| Basic Plan | £13 | 1 local or toll-free | Unlimited incoming, limited outgoing | Basic reporting, call forwarding, voicemail |
| Bronze Plan | £21 | 3 local or toll-free | Unlimited outgoing within UK, call recording | CRM integration, priority support |
| Silver Plan | £30 | 5 local or toll-free | International calling, advanced call analytics | Customised IVR, team collaboration features |
| Platinum Plan | £43 | 10 local or toll-free | Unlimited international calling, AI-powered voice | Enhanced security, dedicated account manager |
CallHippo pricing plans
CallHippo offers several pricing tiers, allowing businesses to select a plan that aligns with their needs and budget. Here’s a breakdown of the different plans:
- Basic Plan (£13 per user/month)
The Basic Plan is ideal for small businesses or start-ups looking to establish a professional communication system without breaking the bank. This plan includes:
- One local or toll-free number
- Unlimited incoming calls
- Limited outgoing calls
- Basic reporting and analytics
- Call forwarding and voicemail
- Bronze Plan (£21 per user/month)
The Bronze Plan is suited for growing businesses that require more advanced features. In addition to the Basic Plan features, this plan includes:
- Three local or toll-free numbers
- Unlimited outgoing calls within the UK
- Call recording
- Integration with CRM systems
- Priority customer support
- Silver Plan (£30 per user/month)
The Silver Plan is designed for medium-sized businesses that need more robust functionality. It offers everything in the Bronze Plan, plus:
- Five local or toll-free numbers
- International calling options
- Advanced call analytics
- Customised IVR systems
- Team collaboration features
- Platinum Plan (£43 per user/month)
The Platinum Plan is targeted at larger enterprises with complex communication needs. This plan includes all Silver Plan features and adds:
- Ten local or toll-free numbers
- Unlimited international calling
- AI-powered voice intelligence
- Enhanced security features
- Dedicated account manager
Add-ons and customisation
CallHippo also offers various add-ons that can be purchased separately to enhance any plan. These include additional phone numbers, enhanced security packages, and advanced analytics tools.
This flexibility allows businesses to tailor their communication systems to their specific needs without overpaying for unnecessary features.
Comparison with competitors
When comparing CallHippo’s pricing with competitors such as RingCentral, Nextiva, or Grasshopper, it stands out for its affordability and comprehensive feature set.
For instance, while RingCentral offers a similar range of services, its pricing is generally higher, especially for international calling features.
On the other hand, Grasshopper, though slightly cheaper, lacks the advanced features like AI-powered voice intelligence and CRM integration offered by CallHippo.
Conclusion – Is CallHippo the right choice for your business?
CallHippo provides a versatile, scalable, and affordable solution for businesses looking to optimise their communication systems. Its range of pricing plans and add-ons ensures that companies of all sizes can find a package that fits their needs.
While there are competitors with more extensive brand recognition, CallHippo’s combination of features and pricing makes it a strong contender in the business telephony market.
For UK businesses, especially those with international operations, CallHippo’s competitive pricing and robust feature set provide excellent value. Whether you’re a small start-up or a large enterprise, CallHippo offers a solution that can be tailored to meet your specific communication needs.
For more, see our guides to the best UK business phone systems, and the best VoIP providers for business.
CallHippo pricing FAQ
CallHippo offers four pricing plans: the Basic Plan at £13 per user/month, the Bronze Plan at £21 per user/month, the Silver Plan at £30 per user/month, and the Platinum Plan at £43 per user/month.
The Basic Plan includes 1 phone number, the Bronze Plan includes 3 phone numbers, the Silver Plan includes 5 phone numbers, and the Platinum Plan includes 10 phone numbers.
In the Silver Plan and Platinum Plan, CallHippo includes international calling options. However, only the Platinum Plan offers unlimited international calling at £43 per user/month.
CallHippo’s pricing for add-ons varies depending on the feature. Additional phone numbers, advanced security packages, and analytics tools can range from £5 to £15 per month.
The cost difference between CallHippo’s Basic Plan (£13 per user/month) and Platinum Plan (£43 per user/month) is £30 per user/month.
CallHippo allows users to switch between plans at any time without an additional cost. However, you will need to pay the difference in pricing if upgrading to a more expensive plan.
Unlimited outgoing calls within the UK are included in CallHippo’s Bronze Plan, priced at £21 per user/month, as well as in higher-tier plans.
Yes, CallHippo offers a discount of approximately 10% if you choose to pay annually rather than monthly.
CallHippo’s pricing is transparent, with no hidden fees. However, certain advanced features or add-ons may incur additional costs, typically ranging from £5 to £15.
CallHippo’s pricing is generally more competitive, with plans starting at £13 per user/month, whereas similar services from competitors like RingCentral start at around £25 per user/month for comparable features.