With the rise of remote and hybrid working models, businesses need telephony solutions that offer flexibility, integration, and cost-effectiveness. Dialpad, a cloud-based communication platform, has emerged as a popular choice for businesses of all sizes, thanks to its range of products and competitive pricing. This guide provides a detailed review of Dialpad’s pricing structure and the features that accompany each plan, helping UK businesses make informed decisions.
Overview of Dialpad business telephony products
Dialpad offers a suite of communication tools designed to streamline business communications. These include:
- Dialpad Talk: The core business phone system with VoIP (Voice over Internet Protocol) capabilities, offering features like call routing, voicemail, and call recording.
- Dialpad Sell: A sales-focused platform with tools for call analytics, real-time coaching, and CRM (Customer Relationship Management) integration.
- Dialpad Contact Center: A customer support solution with advanced call routing, AI-powered sentiment analysis, and integrations with helpdesk software.
- Dialpad Meetings: A video conferencing tool that supports virtual meetings, screen sharing, and collaboration features.
Each of these products is designed to cater to different aspects of business communication, and they can be bundled together for a comprehensive solution or purchased separately based on specific needs.
Dialpad pricing list
| Product | Plan | Price (per user, per month) | Key Features |
|---|---|---|---|
| Dialpad Talk | Standard | £12 | Unlimited UK calls, call controls, voicemail transcription, Google Workspace & Microsoft 365 integration |
| Pro | £20 | Advanced call routing, API access, CRM integration, 24/7 support, unlimited UK, US, and Canada calls | |
| Enterprise | Custom pricing | Custom analytics, priority support, SLAs, all Pro Plan features | |
| Dialpad Sell | Standard | £60 | Call transcriptions, voicemail drops, CRM integration |
| Pro | £80 | Advanced reporting, real-time sales coaching, automated workflows | |
| Enterprise | Custom pricing | Dedicated account management, advanced analytics, all Pro Plan features | |
| Dialpad Contact Center | Standard | £75 | Call recording, sentiment analysis, helpdesk tool integration |
| Pro | £100 | AI-powered insights, omnichannel support, advanced reporting tools | |
| Enterprise | Custom pricing | Tailored integrations, advanced analytics, priority support, all Pro Plan features | |
| Dialpad Meetings | Free | £0 | Up to 10 participants, screen sharing, HD video quality |
| Business | £15 | Up to 100 participants, meeting transcription, calendar integration |
Dialpad pricing plans
Dialpad offers flexible pricing plans that cater to businesses of various sizes, from small startups to large enterprises. The pricing is structured around the core products, with each product offering multiple tiers depending on the features and scale required.
1. Dialpad Talk
Dialpad Talk is the main business phone system, and it comes in three pricing tiers:
- Standard Plan (£12 per user per month)**: This plan is ideal for small businesses or teams looking for basic telephony features. It includes unlimited calling within the UK, call controls, voicemail transcription, and integration with tools like Google Workspace and Microsoft 365.
- Pro Plan (£20 per user per month)**: Geared towards growing businesses, the Pro Plan adds features such as advanced call routing, API access, and integrations with CRM systems like Salesforce. It also includes 24/7 phone support and unlimited calling in the UK, US, and Canada.
- Enterprise Plan (Custom pricing): Designed for large organisations, the Enterprise Plan offers all the features of the Pro Plan, plus bespoke options like custom analytics, priority support, and SLAs (Service Level Agreements). Pricing for this plan is customised based on the specific requirements of the business.
2. Dialpad Sell
Dialpad Sell is a specialised platform for sales teams, focusing on analytics and performance tracking. Its pricing structure is similar to that of Dialpad Talk:
- Standard Plan (£60 per user per month): This plan provides essential tools for sales teams, including call transcriptions, voicemail drops, and integrations with popular CRM systems.
- Pro Plan (£80 per user per month): In addition to the features of the Standard Plan, the Pro Plan offers advanced reporting, real-time sales coaching, and automated workflows.
- Enterprise Plan (Custom pricing): The Enterprise Plan offers customisation options tailored to the needs of large sales teams, including dedicated account management and advanced analytics.
3. Dialpad Contact Center
For businesses focused on customer service, Dialpad Contact Center provides a robust solution with the following pricing tiers:
- Standard Plan (£75 per user per month): This plan includes features like call recording, sentiment analysis, and integrations with helpdesk tools like Zendesk.
- Pro Plan (£100 per user per month): The Pro Plan adds more advanced features such as AI-powered insights, omnichannel support, and advanced reporting tools.
- Enterprise Plan (Custom pricing): Similar to other Enterprise Plans, this option is fully customisable, offering advanced analytics, tailored integrations, and priority support.
4. Dialpad Meetings
Dialpad Meetings offers video conferencing solutions that integrate seamlessly with the rest of the Dialpad suite. The pricing is straightforward:
- Free Plan: The free version supports up to 10 participants per meeting with features like screen sharing and HD video quality.
- Business Plan (£15 per user per month): The Business Plan allows for up to 100 participants, includes meeting transcription, and integrates with calendar tools for scheduling.
Additional considerations
While the pricing for Dialpad’s products is competitive, businesses should consider the following factors when choosing a plan:
- Scale and growth: Businesses anticipating rapid growth might benefit from the flexibility and scalability of the Enterprise Plans.
- Integration needs: Companies that rely heavily on CRM or helpdesk software should consider the Pro or Enterprise Plans for seamless integration.
- Support requirements: For businesses that require constant support, opting for plans with 24/7 access to customer service could be crucial.
Conclusion – Dialpad pricing review
Dialpad offers a robust and flexible range of telephony products that can cater to the needs of businesses of all sizes. Whether you are a small business looking for a reliable VoIP system or a large enterprise in need of a comprehensive communication suite, Dialpad has a plan to suit your needs.
The pricing is competitive, especially considering the rich feature set and integration capabilities.
By carefully assessing your business needs and comparing the different pricing tiers, you can select the Dialpad product that offers the best value for your investment, ensuring smooth and efficient communication across your organisation.
Dialpad pricing FAQ
The starting price for Dialpad Talk is £12 per user per month for the Standard Plan.
Dialpad Sell costs £60 per user per month for the Standard Plan and £80 per user per month for the Pro Plan.
Yes, Dialpad Meetings offers a free plan that supports up to 10 participants per meeting.
The Standard Plan for Dialpad Contact Center is priced at £75 per user per month.
Yes, Dialpad offers custom pricing for the Enterprise Plans across its products, including Dialpad Talk, Dialpad Sell, and Dialpad Contact Center.
The Business Plan of Dialpad Meetings allows up to 100 participants per meeting, and it is priced at £15 per user per month.
The £20 per user per month Dialpad Talk Pro Plan includes advanced call routing, API access, CRM integration, and unlimited calls to the UK, US, and Canada.
Dialpad products generally offer three pricing tiers: Standard, Pro, and Enterprise, with prices ranging from £12 to £100 per user per month, plus custom pricing for Enterprise Plans.
Upgrading from the Standard to the Pro Plan in Dialpad Talk increases the cost from £12 to £20 per user per month.
Yes, CRM integration is available starting with the £20 per user per month Pro Plan for Dialpad Talk and the £60 per user per month Standard Plan for Dialpad Sell.