Finding the right telephony solution is crucial for operational efficiency and customer engagement. Mitel, a well-established name in the industry, offers a range of products that cater to businesses of all sizes. This article reviews Mitel’s pricing structure and provides a guide to their business telephony products, helping UK businesses make informed decisions.
Overview of Mitel’s product offerings
Mitel’s product suite spans a broad spectrum, from basic business phone systems to advanced unified communications (UC) solutions. These products are designed to support a wide range of business needs, including:
- Mitel MiCloud Connect: A cloud-based phone system that integrates voice, video, and collaboration tools, ideal for businesses seeking flexibility and scalability.
- Mitel MiVoice Business: A comprehensive on-premise solution, perfect for companies with specific security requirements or those operating in industries with strict compliance standards.
- Mitel MiCollab: A unified communications and collaboration platform that includes messaging, audio, and video conferencing, suitable for enhancing team productivity.
- Mitel MiContact Center: Designed for businesses needing robust customer engagement solutions, this product offers contact centre functionality, including real-time analytics and reporting tools.
Mitel pricing list
| Product | Pricing Model | Estimated Cost | Notes |
|---|---|---|---|
| Mitel MiCloud Connect | Per user, per month | £15 – £30 | Price varies based on features such as call recording, analytics, etc. |
| Mitel MiVoice Business | Per user (one-time purchase) | £200 – £500 per user (one-time) | Additional costs for hardware, installation, and ongoing maintenance. |
| Mitel MiCollab | Per user, per month | £10 – £20 | Pricing increases with advanced messaging and video conferencing. |
| Mitel MiContact Center | Per user, per month | £50 – £100 | Higher costs for advanced analytics, multi-channel support, etc. |
| Support and Maintenance | Percentage of initial cost/year | 10% – 20% of initial cost per year | Applies mainly to on-premise solutions like MiVoice Business. |
Additional notes
- Volume discounts: Businesses with a large number of users (typically 100 or more) may be eligible for volume discounts or customised pricing plans.
- Customisation: Integration with other systems or custom configurations can increase the cost, particularly for MiVoice Business and MiContact Center.
- Deployment costs: On-premise solutions may incur additional costs for hardware, installation, and IT resources.
This table provides a general overview, but it’s advisable for businesses to request a tailored quote from Mitel or an authorised reseller to get accurate pricing based on their specific requirements.
Understanding Mitel’s pricing model
Mitel’s pricing structure can be complex, as it varies significantly based on the specific products and services a business requires. There are a few key factors that influence pricing:
- Deployment model: Mitel offers both cloud-based and on-premise solutions. Cloud solutions, such as MiCloud Connect, typically involve a monthly subscription fee, while on-premise solutions like MiVoice Business might require a one-time purchase or licensing fee, along with potential maintenance costs.
- Number of users: Most Mitel products are priced per user, per month for cloud-based solutions, or per user for on-premise systems. Larger organisations may benefit from volume discounts.
- Additional features and integrations: Customisation and integration with existing systems can add to the cost. For instance, integrating Mitel’s solutions with CRM software or adding advanced features like contact centre capabilities will impact the overall price.
- Support and maintenance: Mitel offers various levels of support, from basic to premium. Premium support packages, which include 24/7 assistance and faster response times, are typically more expensive.
Mitel MiCloud Connect pricing
Mitel MiCloud Connect is one of the most popular choices for businesses looking for a cloud-based telephony solution. Pricing for MiCloud Connect typically starts at around £15 per user, per month, depending on the features included in the package. This price may increase with the addition of advanced features such as call recording, analytics, and video conferencing.
For businesses with more than 100 users, Mitel often provides customised pricing plans, which can reduce the per-user cost. It’s also important to consider that MiCloud Connect’s pricing includes regular updates and support, making it a cost-effective solution for businesses that require a reliable, always-up-to-date system.
Mitel MiVoice Business pricing
Mitel MiVoice Business is an on-premise solution, with pricing that can vary widely based on the size and complexity of the deployment. The initial cost for the software and hardware can start from around £200 per user, but this can increase significantly depending on the configuration, including the number of users, the need for redundancy, and the level of customisation required.
In addition to the upfront costs, businesses should also budget for ongoing maintenance and support. Mitel offers various maintenance contracts, which typically range from 10% to 20% of the initial cost per year.
Mitel MiCollab pricing
Mitel MiCollab is designed to enhance team collaboration through unified communications. Pricing for MiCollab often starts at approximately £10 per user, per month for basic functionality. For businesses that require additional features, such as video conferencing or advanced messaging capabilities, the cost can rise to around £20 per user, per month.
Similar to MiCloud Connect, MiCollab pricing can be adjusted based on the number of users and the specific needs of the business. Larger organisations may find that they can negotiate lower per-user rates, especially if they bundle MiCollab with other Mitel products.
Mitel MiContact Center pricing
Mitel MiContact Center is a powerful tool for businesses that manage high volumes of customer interactions. Pricing for MiContact Center is typically higher than Mitel’s other products due to the advanced features it offers. Basic packages might start at around £50 per user, per month, but costs can quickly escalate with the addition of advanced analytics, multi-channel support, and integration with CRM systems.
For larger contact centres, Mitel may offer bespoke pricing, which can provide more cost-effective solutions tailored to the specific needs of the business.
Factors to consider when choosing a Mitel solution
When evaluating Mitel’s products, it’s important for businesses to consider not only the upfront and ongoing costs but also the potential return on investment. Key factors to consider include:
- Scalability: Ensure the solution can grow with your business, particularly if you anticipate adding more users or locations in the future.
- Customisation: Determine whether you need a highly customised solution or if a standard package will meet your needs.
- Support: Consider the level of support your business requires. For mission-critical systems, investing in premium support might be worthwhile.
- Total cost of ownership (TCO): Look beyond the initial purchase or subscription cost to include maintenance, support, and potential upgrades in your budgeting.
Conclusion – Mitel pricing review
Mitel offers a diverse range of telephony solutions that cater to businesses of various sizes and industries.
Understanding the pricing structure and what each product offers is essential for making an informed decision. While the initial costs can vary, Mitel’s products are generally competitively priced, particularly when considering the robust features and support they provide.
For UK businesses seeking reliable, scalable, and feature-rich telephony solutions, Mitel remains a strong contender in the market.
For more, visit the Mitel website or see our guide to the best business VoIP providers.
Mitel pricing FAQ
Mitel pricing is influenced by several factors, including the type of product, the number of users, deployment model (cloud or on-premise), and any additional features or integrations. For example, Mitel MiCloud Connect starts at approximately £15 per user, per month, while Mitel MiContact Center can cost between £50 and £100 per user, per month depending on the features selected.
The number of users directly impacts Mitel pricing, as most of their solutions are priced on a per-user basis. For instance, a small business using Mitel MiCollab might pay around £10 to £20 per user, per month. Larger businesses with 100 or more users may be eligible for volume discounts, reducing the per-user cost.
Yes, Mitel pricing can include one-time costs, especially for on-premise solutions like Mitel MiVoice Business. This product typically costs between £200 and £500 per user for the initial purchase, not including installation and hardware expenses. Additionally, ongoing maintenance costs range from 10% to 20% of the initial cost per year.
Mitel pricing for cloud solutions like MiCloud Connect is typically subscription-based, starting at £15 per user, per month. On-premise solutions such as Mitel MiVoice Business involve higher upfront costs, usually between £200 and £500 per user, plus annual maintenance fees ranging from 10% to 20% of the initial cost.
Yes, Mitel pricing can be customised for large enterprises, particularly for businesses with over 100 users. Customised pricing might lower the per-user cost for solutions like Mitel MiContact Center, where standard pricing is between £50 and £100 per user, per month, depending on the features required.
Support and maintenance are typically additional costs in Mitel pricing, especially for on-premise solutions like Mitel MiVoice Business. Annual maintenance costs are generally 10% to 20% of the initial purchase price. For cloud-based solutions like MiCloud Connect, some levels of support are included in the monthly fee of £15 to £30 per user.
A small business should expect to spend between £10 and £30 per user, per month for Mitel products like MiCloud Connect or MiCollab. The exact amount depends on the specific features and services required, such as advanced messaging or video conferencing, which can increase the monthly cost.
Mitel’s advanced contact centre solutions, such as MiContact Center, typically cost between £50 and £100 per user, per month. The final cost depends on the number of features selected, such as multi-channel support and real-time analytics, which can significantly increase the pricing.