As companies increasingly rely on cloud-based solutions for their telephony needs, RingCentral has emerged as a leading provider. This article provides a comprehensive review of RingCentral’s business telephony products, delving into their pricing structures and what UK businesses should consider when evaluating this provider.
Overview of RingCentral’s business telephony solutions
RingCentral offers a robust suite of communication tools designed to cater to businesses of all sizes. Their flagship product, RingCentral MVP (Message, Video, Phone), combines messaging, video conferencing, and cloud telephony into a single platform. Additionally, RingCentral offers specialised solutions like RingCentral Contact Centre and RingCentral Video Pro, making it a versatile choice for different business needs.
RingCentral MVP
RingCentral MVP is the core offering, designed to meet the communication needs of most businesses. It integrates phone services with messaging and video conferencing, providing an all-in-one solution that can scale with your business. This package is especially attractive to businesses looking to consolidate their communication tools into a single platform, potentially reducing overall costs and improving efficiency.
RingCentral Contact Centre
For businesses with dedicated customer support teams, the RingCentral Contact Centre provides a comprehensive set of tools to manage customer interactions. This solution offers advanced features such as intelligent routing, workforce management, and real-time analytics, which are critical for businesses aiming to deliver high-quality customer service.
RingCentral Video Pro
As remote working continues to be prevalent, RingCentral Video Pro offers a standalone video conferencing solution. While MVP includes video capabilities, this option is for businesses needing a more focused video conferencing tool without the additional telephony features.
RingCentral pricing list
| Product/Plan | Features | Estimated Price (per user/month) |
|---|---|---|
| RingCentral MVP | ||
| Essentials | Core phone system, unlimited UK calls, business SMS, basic reporting | £9.99 |
| Standard | Video meetings (up to 100 participants), unlimited internet fax, integrations with popular apps | £15.99 |
| Premium | Automatic call recording, CRM integrations, analytics, video meetings (up to 200 participants) | £24.99 |
| Ultimate | Advanced analytics, device status reports, unlimited storage, all features from lower tiers | £32.99 |
| RingCentral Contact Centre | Customised solution for managing customer interactions, intelligent routing, workforce management | Custom Pricing |
| RingCentral Video Pro | ||
| Free Plan | Video meetings (up to 100 participants), team messaging | £0.00 |
| Video Pro+ | Real-time transcription, advanced analytics, enhanced security, all features from Free Plan | £11.99 |
Notes:
- RingCentral Contact Centre pricing is highly variable and depends on specific business requirements. Businesses will need to contact RingCentral directly to get a personalised quote.
- Video Pro+ pricing is for the standalone video conferencing tool, which may be considered by businesses that do not require the full MVP suite.
Pricing structures and plans
RingCentral’s pricing is typically structured around different tiers, offering businesses the flexibility to choose a plan that matches their specific needs and budget. The primary pricing model is subscription-based, with costs varying depending on the level of functionality required.
RingCentral MVP price tiers
- Essentials – Starting at £9.99 per user per month, the Essentials plan offers the core features of RingCentral’s phone system, including unlimited calls within the UK, business SMS, and basic reporting. This plan is suitable for small businesses or startups needing a reliable communication system without advanced features.
- Standard – At £15.99 per user per month, the Standard plan adds video meetings with up to 100 participants, unlimited internet fax, and integrations with popular business applications like Microsoft 365 and Google Workspace. This tier is ideal for growing businesses that need more robust communication tools.
- Premium – Priced at £24.99 per user per month, the Premium plan is where RingCentral starts to offer more advanced features, such as automatic call recording, CRM integrations, and analytics. This plan also supports video meetings with up to 200 participants, making it a good fit for mid-sized businesses with more complex needs.
- Ultimate – At £32.99 per user per month, the Ultimate plan provides the full suite of RingCentral features, including advanced analytics, device status reports, and unlimited storage. This plan is designed for large enterprises that require extensive telephony and collaboration tools.
RingCentral Contact Centre pricing
Pricing for the RingCentral Contact Centre is customised based on the specific needs of the business. Factors influencing the cost include the number of agents, the level of functionality required, and the complexity of the contact centre setup. As a bespoke solution, businesses will need to consult with RingCentral directly to obtain an accurate quote.
RingCentral Video Pro pricing
RingCentral Video Pro offers a free plan with basic video conferencing features, including meetings with up to 100 participants and team messaging. The paid version, Video Pro+, is priced at £11.99 per user per month, adding features like real-time transcription, advanced analytics, and enhanced security options.
Value for money
RingCentral’s pricing is competitive, particularly when considering the breadth of features included in each plan. The ability to integrate telephony with messaging and video conferencing under one platform can result in significant cost savings, especially for businesses currently managing multiple separate communication tools.
For smaller businesses, the Essentials plan offers a cost-effective entry point, while the higher tiers provide scalability for growing companies. Large enterprises may find the Ultimate plan’s comprehensive feature set to be a worthwhile investment for supporting extensive communication needs.
Factors to consider before choosing RingCentral
While RingCentral offers a compelling suite of products, there are several factors UK businesses should consider before making a decision:
- Size and growth potential: Smaller businesses with basic needs may find the Essentials plan sufficient, but as the company grows, upgrading to higher tiers could become necessary, impacting the overall cost.
- Specific business needs: Businesses requiring advanced customer service tools or those with high call volumes may benefit more from the Contact Centre solution, which comes at a higher price but offers specialised features.
- Integration with existing systems: RingCentral integrates well with a variety of business applications, but it’s important to ensure compatibility with your current systems to avoid additional costs or disruptions.
- Long-term costs: Subscription costs can add up over time, particularly as your business grows and requires more users or advanced features. It’s crucial to budget for these potential increases.
Conclusion – RingCentral pricing review
RingCentral stands out as a versatile and comprehensive communication solution for UK businesses. Its tiered pricing allows companies to start with a plan that fits their current needs and scale up as they grow.
However, as with any significant business decision, it’s essential to thoroughly evaluate your company’s specific requirements and long-term goals before committing to a plan.
For more, visit the RingCentral website or see our guides to the best business phone systems and best business VoIP providers.
RingCentral pricing FAQ
The starting price for RingCentral’s MVP plans is £9.99 per user per month, which applies to the Essentials plan.
RingCentral charges £15.99 per user per month for the Standard plan, which includes additional features such as video meetings with up to 100 participants and integrations with popular apps.
The cost of RingCentral’s Premium plan is £24.99 per user per month. This plan includes advanced features like automatic call recording and support for video meetings with up to 200 participants.
RingCentral’s Ultimate plan costs £32.99 per user per month, offering the most comprehensive set of features, including advanced analytics and unlimited storage.
Yes, RingCentral offers a free plan under the RingCentral Video Pro product. This plan allows video meetings with up to 100 participants at no cost, priced at £0.00.
RingCentral Video Pro+ is priced at £11.99 per user per month. This plan includes advanced video conferencing features such as real-time transcription and enhanced security.
The cost of RingCentral’s Contact Centre solution is customised based on the specific needs of the business. There isn’t a fixed price, and businesses must contact RingCentral directly for a quote.
While the base prices for RingCentral plans are listed, businesses should consider potential additional costs such as international calling rates, premium integrations, or hardware, which can vary depending on usage.
Yes, you can switch RingCentral plans. The cost will depend on the new plan you select; for example, upgrading from the Standard plan at £15.99 to the Premium plan at £24.99 per user per month will increase your cost per user by £9.00.
RingCentral typically offers a discount for businesses that opt for annual billing. The exact discount varies, but it often reduces the monthly cost by around 20%, depending on the plan chosen. For example, the Essentials plan may be reduced from £9.99 to approximately £7.99 per user per month when billed annually.