Telavox, a prominent player in the business telephony space, has garnered attention for its comprehensive communication services tailored to businesses of all sizes. This article will review Telavox’s pricing structure, breaking down the costs associated with its key products and offering insights into whether it provides value for money.
Overview of Telavox’s offerings
Telavox positions itself as an all-in-one communication platform designed to streamline telephony, messaging, and collaboration across devices and locations. Its offerings are particularly attractive to businesses seeking to unify their communication systems, enabling better efficiency and connectivity among employees, clients, and stakeholders.
The core services provided by Telavox include:
- Cloud PBX: A cloud-based private branch exchange that allows businesses to manage calls, set up extensions, and maintain seamless communication without on-premises hardware.
- Contact Centre Solutions: Tools designed to enhance customer service with features like call queuing, recording, and analytics.
- Unified Communications as a Service (UCaaS): A package that integrates telephony, video conferencing, instant messaging, and more into a single platform.
- Mobile Solutions: Telavox offers mobile integrations, enabling employees to use their mobile phones as part of the business telephony network with features like call forwarding and unified voicemail.
Telavox pricing list
Below is an estimated pricing table for Telavox’s business telephony products, providing a breakdown of the typical costs associated with each pricing tier. Please note that these prices are estimates and can vary based on factors such as the number of users, contract length, and any additional features or customisations required.
| Telavox Plan | Features Included | Estimated Monthly Price (per user) | Additional Costs |
|---|---|---|---|
| Basic | – Cloud PBX – Call handling – Mobile integration | £10-£15 | – International calls – Setup fees |
| Professional | – Cloud PBX – Contact centre features – Call analytics – Advanced integrations | £20-£30 | – International calls – Setup fees – Premium support |
| Enterprise | – Full suite of Telavox services – Bespoke solutions – Dedicated support | £35+ (Custom pricing) | – International calls – Setup fees – Add-ons/integrations – Premium support |
Additional costs and considerations
- International calls: Charges vary depending on the destination and call volume.
- Setup fees: Typically a one-time fee, which can vary depending on the complexity of the setup.
- Add-ons/integrations: Custom integrations or additional features may carry extra costs.
- Premium support: Enhanced support packages are available at an additional monthly cost, depending on the level of service required.
This table provides a general overview to help businesses anticipate the costs associated with using Telavox’s services. For exact pricing tailored to your business needs, it’s advisable to contact Telavox directly or request a detailed quote.
Pricing structure
Telavox’s pricing is structured to be flexible, catering to the varying needs of businesses, from small startups to large enterprises. The pricing is typically divided into three main tiers:
- Basic: This is the entry-level package aimed at small businesses or teams that need essential telephony features. It includes standard features like a cloud PBX, call handling, and mobile integration. Pricing for the Basic plan usually starts at around £10-£15 per user per month, depending on the number of users and contract length.
- Professional: The Professional tier offers more advanced features such as contact centre functionalities, extended call analytics, and more robust integration options. This tier is ideal for medium-sized businesses that require more comprehensive communication tools. Pricing here tends to range from £20-£30 per user per month.
- Enterprise: Tailored for large organisations, the Enterprise package includes the full suite of Telavox’s offerings, including bespoke solutions and dedicated support. The price for this tier is typically negotiated on a case-by-case basis, reflecting the customisation required but often starts from £35 per user per month.
Additional costs and considerations
While the base prices are competitive, businesses should consider additional costs that may apply depending on their specific needs. These can include:
- International calling: While domestic calls are usually included in the package, international calls may incur additional charges. It’s advisable to review the international rate card if your business has global communication needs.
- Setup fees: Depending on the complexity of the setup, there might be initial fees for onboarding and configuring the system to your specifications.
- Add-ons and integrations: While Telavox’s platform is comprehensive, businesses might require third-party integrations or add-ons, which could carry extra costs. Examples include CRM integration, advanced reporting tools, or bespoke API access.
- Support: While Telavox offers customer support across all tiers, businesses opting for the Basic plan might find themselves limited to online support only. Premium support packages, including dedicated account managers and priority support, are available at an additional cost.
Value for money
When evaluating the value for money, Telavox’s pricing compares favourably with other providers in the UK market, especially considering the breadth of services included in its packages. The scalability of its offerings is particularly appealing, allowing businesses to start with a basic package and upgrade as their needs grow.
For small to medium-sized enterprises (SMEs), Telavox provides an affordable entry point into unified communications, with the added benefit of flexibility and minimal upfront investment.
Larger businesses, especially those with complex telephony needs, will find the customisable nature of the Enterprise plan beneficial, albeit at a higher cost.
Conclusion – Telavox pricing review
Telavox presents a robust, scalable, and cost-effective solution for businesses looking to streamline their communication systems.
With its flexible pricing structure, it caters to a wide range of business needs, making it a compelling choice for SMEs and large enterprises alike.
However, potential users should carefully consider their specific requirements, including potential add-on costs, to ensure they get the best value from their investment in Telavox’s services.
Whether you’re a small business seeking basic telephony features or a large organisation needing a comprehensive communication platform, Telavox’s pricing and offerings make it a strong contender in the UK market for business telephony solutions.
For more, visit the Telavox website or read our list of the best business VoIP providers in the UK.
Telavox pricing FAQ
Telavox determines its pricing based on the specific package you choose, the number of users, and any additional features or customisations you require. For example, the Basic plan typically costs between £10 and £15 per user per month, while the Professional plan ranges from £20 to £30 per user per month. The Enterprise plan, which includes bespoke solutions, usually starts at £35 per user per month, with custom pricing depending on your needs.
The starting price for Telavox’s Basic plan is typically £10 per user per month. Depending on the number of users and contract length, this can increase to £15 per user per month.
Yes, Telavox does charge for international calls, and the costs can vary depending on the destination and volume of calls. For example, if your business makes frequent international calls, you might see an additional charge of several pounds per user per month, depending on the rates for the specific countries called.
Yes, Telavox may charge setup fees depending on the complexity of your system configuration. These fees can range from a one-time charge of £50 to £200, depending on the size and needs of your business.
Telavox’s Professional plan typically costs between £20 and £30 per user per month, offering a comprehensive set of features including advanced call analytics and contact centre capabilities.
The minimum monthly cost for Telavox’s Enterprise plan is generally £35 per user. However, because this plan is highly customisable, the final price could be higher depending on the specific services and features required.
Yes, Telavox may charge additional costs for integrating its services with third-party software. These costs can vary widely, typically starting at around £5 per user per month, depending on the complexity and number of integrations required.
Telavox charges extra for premium support services, with prices generally starting at £5 per user per month. This could increase depending on the level of support and the size of your organisation.
For a small business, Telavox services typically range from £10 to £30 per user per month, depending on whether you choose the Basic or Professional plan. Setup fees and any additional services, such as international calling or integrations, could add to the total monthly cost.
To get a customised quote for Telavox’s Enterprise plan, you can contact Telavox directly. The pricing for this plan usually starts at £35 per user per month, but the final cost will depend on the specific requirements and custom solutions your business needs.