Zoom Phone pricing review – Business telephony products and prices guide

Zoom Phone is a cloud-based business phone system that extends the functionalities of the well-known Zoom video conferencing platform to provide an all-encompassing communication solution. But how does it stack up in terms of pricing and value for businesses? This guide delves into the pricing structure of Zoom Phone, offering a comprehensive review to help UK businesses determine if it’s the right fit for their needs.

Overview of Zoom Phone

Zoom Phone is a modern cloud-based PBX (Private Branch Exchange) system that integrates with the broader Zoom ecosystem. It offers a range of features, including traditional telephony, call routing, voicemail, call recording, and much more, all accessible through the Zoom platform. The service is designed to meet the needs of businesses of all sizes, from small enterprises to large corporations.

Zoom Phone pricing list

Plan Name	Cost (per user/month)	Key Features	Ideal For
Pay As You Go	£8	– Basic cloud phone services – Inbound and outbound calling – Domestic calls only	Small businesses or startups with minimal phone usage and domestic operations
Pro	£12	– Unlimited domestic calling – Auto-attendant & call queues – Voicemail transcription – CRM integration	Growing businesses with frequent domestic communication needs
Pro Global Select	£18	– Unlimited calling to 40+ countries – Advanced call handling – Integration with Zoom Meetings & Rooms – Priority support	Businesses with international presence or frequent overseas communication
Advanced Pro	£22	– All features of Pro Global Select – Advanced analytics & reporting – Customised call routing – Dedicated account manager	Large enterprises with complex telephony needs and detailed communication insights

Pricing tiers and what they offer

Zoom Phone’s pricing is structured across multiple tiers, allowing businesses to select a plan that aligns with their specific needs and budget. Below is a breakdown of the key pricing tiers:

Pay As You Go Plan

• Cost: £8 per user/month
• Features:
  • Basic cloud phone services
  • Inbound and outbound calling
  • Limited to domestic calls
• Ideal for: Small businesses or startups with minimal phone usage and domestic operations.

Pro Plan

• Cost: £12 per user/month
• Features:
  • Unlimited domestic calling
  • Auto-attendant and call queues
  • Voicemail transcription
  • Integration with CRM tools
• Ideal for: Growing businesses that require more robust telephony features and frequent domestic communication.

Pro Global Select

• Cost: £18 per user/month
• Features:
  • Unlimited calling across 40+ countries
  • Advanced call handling features
  • Integration with Zoom Meetings and Zoom Rooms
  • Priority customer support
• Ideal for: Businesses with an international presence or those frequently communicating with overseas clients.

Advanced Pro Plan

• Cost: £22 per user/month
• Features:
  • All features of Pro Global Select
  • Advanced analytics and reporting tools
  • Customised call routing
  • Dedicated account manager
• Ideal for: Large enterprises with complex telephony needs and a requirement for detailed insights into communication patterns.

Additional costs and considerations

While Zoom Phone’s tiered pricing structure is relatively straightforward, businesses should be aware of potential additional costs that could impact the overall expense:

• Hardware: Although Zoom Phone is cloud-based, businesses may still need to invest in compatible hardware, such as desk phones or headsets. Zoom offers a range of certified devices, but these come at an additional cost.
• Number Porting: If a business needs to port existing phone numbers to Zoom Phone, there could be one-off charges associated with this process.
• Add-on Features: Certain advanced features, such as Zoom Phone Power Pack (which offers advanced call queueing and historical analytics), are available at an extra cost, typically around £7 per user/month.
• International Calling: While the Pro Global Select plan offers unlimited international calling to certain countries, calls to countries outside this list are billed per minute, which could add up depending on the volume of calls.

Value for money

When evaluating the cost-effectiveness of Zoom Phone, it’s essential to consider the broader value it brings. Unlike traditional PBX systems, Zoom Phone offers seamless integration with the entire Zoom ecosystem, including video conferencing, chat, and webinars.

This unified communication platform can streamline operations and reduce the need for multiple vendors, potentially leading to cost savings in the long run.

Additionally, Zoom Phone’s cloud-based nature means that businesses can avoid the significant capital expenditure typically associated with on-premise PBX systems. The scalability of the platform allows businesses to easily adjust their plan as their needs evolve, making it a flexible and future-proof solution.

Final thoughts – Zoom Phone pricing review

Zoom Phone offers a competitive and flexible pricing structure that caters to a wide range of business needs. For UK businesses, particularly those already using Zoom for video conferencing, the integration and additional features of Zoom Phone make it a compelling option.

However, as with any business telephony solution, it’s important to carefully assess your specific needs, including international calling requirements, hardware investments, and any additional features that may be required.

Overall, Zoom Phone presents a strong case as a modern telephony solution, combining comprehensive features with the reliability and innovation Zoom is known for. As businesses continue to navigate the digital transformation of communication, Zoom Phone is well-positioned to be a key player in the business telephony market.

For more, visit the Zoom Phone website, or see our list of the best business VoIP providers.

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